Guest Experience Coordinator

ASM Global • Las Vegas, NV

5d • Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands, delivering a fully integrated solution of premium services. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Allegiant Stadium, located adjacent to the world-famous Las Vegas Strip and home to the Las Vegas Raiders, is an award-winning global events destination. A state-of-the-art, multipurpose venue with a capacity of 65,000, Allegiant Stadium hosted world-class music artists and premier sporting events. The venue also hosted the NFL Pro Bowl in 2022 and Super Bowl LVIII in 2024. Allegiant Stadium is committed to giving back to the community through numerous diversity, inclusion, and community outreach initiatives.

Requirements

• A minimum education level of: BA/BS Degree (4-year)
• Minimum of 2-4 years of related work experience within customer service and/or sports and entertainment industry.
• Must have knowledge and experience operating scheduling systems (ABI Mastermind preferred) and managing personnel staffing
• Response promptly and communicate effectively with guests and team members related to inquiries and concerns via in person conversations, email and telephone with professionalism.
• Proficient with computers and the Microsoft Office Suite (Word, Excel and Outlook).
• Dependable, reliable, and punctual.
• Ability to work assigned and varying shifts and complete responsibilities in a timely manner.
• Ability to adapt and work effectively in various parts of the facility.
• Ability to work in various climates based on the environment.
• Must have a flexible schedule, with the ability to work nights, weekends, and holidays when necessary.

Nice To Haves

• ABI Mastermind preferred

Responsibilities

• Play a key role in ensuring exceptional service delivery and seamless guest experience execution at Allegiant Stadium.
• Support all aspects of guest engagement while managing administrative and logistical elements of guest related operations.
• Coordinate memorable guest interactions and maintain high service standards.
• Plan and execute guest related requirements for ancillary events, internal meetings, and press conferences—ensuring all facility policies are upheld and stakeholder expectations are met.
• Act as a liaison between the facility, tenants, clients, teammates, and vendors, helping to foster a collaborative and organized environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level