Guest Experience Coordinator
About The Position
Rodriguez Law Firm is a trailblazer in the legal industry, celebrated by Forbes, Bloomberg Law, and Super Lawyers for excellence in client service and results. Our collaborative and client-focused culture sets us apart, making our workplace one where talent thrives, innovation flourishes, and success is celebrated. Joining Rodriguez Law Firm means becoming part of a high-performing team that values growth, camaraderie, and the impact we make together. Our firm prides itself on professionalism, a commitment to excellence, and a welcoming atmosphere. As part of our team, you’ll help ensure smooth operations by greeting clients, managing front desk duties, and supporting our staff in a variety of ways.
Requirements
- A customer-service-oriented individual who enjoys interacting with clients and has strong social skills.
- Bilingual in English and Spanish, with the ability to communicate effectively in both languages.
- Strong organizational skills and the ability to manage time effectively.
- Excellent phone etiquette and a professional demeanor when interacting with clients and colleagues.
- Ability to follow directions effectively and adapt to changing business needs.
- Resilient to feedback, with the ability to quickly assimilate new information to help drive business growth.
- Proficient with Gmail and Microsoft Office
Nice To Haves
- experience with legal case management software is a plus.
Responsibilities
- Greet prospects, clients, and visitors with an upbeat attitude, providing a welcoming first impression of the firm.
- Drive business by booking appointments for potential and current clients, ensuring that their needs are met promptly and accurately.
- Answer incoming calls, direct them to the appropriate team member, and provide basic information about the firm’s services.
- Perform various administrative tasks such as filing, mail sorting, and maintaining an organized front desk.
- Act as the first point of contact for clients and visitors, providing clear and professional communication both in person and over the phone.
- Handle multiple tasks efficiently while maintaining a high level of customer service and professionalism.
- Utilize Gmail and legal case management software to perform administrative duties effectively.
Benefits
- professional development
- career advancement
- work-life balance
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
