Guest Experience Coordinator
About The Position
The Guest Experience Coordinator contributes to the guest experience by possessing in-depth knowledge in a variety of any and all of the following: local activities, attractions, entertainment, health & wellness programming, local galleries, museums, brand-aligned businesses, vendors and venues as well as nearby travel opportunities and excursions. This role is responsible for overseeing the Art & Adventure program, including participating in the development of experiences for guests and locals, management of our activity reservation system, and working closely with and overseeing a team of hosts, both in-house and third-party contractors.
Requirements
- Two years of related experience in hospitality, service industry and/or activities programming.
- Ability to write routine reports and correspondence
- Ability to speak effectively before groups of co-workers and guests
- Proficiency in Microsoft Excel, Word and Email
- Ability to understand other computer programs (i.e. PMS and POS)
Nice To Haves
- College degree preferred.
Responsibilities
- Sustain a robust Experience Program, cultivating new experiences while also maintaining and auditing offerings that have proven success
- Maintain Standard Operating Procedures (SOPs) for programming, reservations and bookings to ensure quality of service, regulatory compliance, and set standards
- Assist Front Desk and provide concierge-level service to guests including weekly updates.
- Take the lead on Art + Adventure booking platform (WAY) as well as program-related guest communication including pre-arrival emails and texting (Whistle)
- Research guests and conduct pre-arrival targeted sales communications
- Manage Art & Adventure Programs supply and equipment inventory and ordering, and ensure that all equipment is maintained in good, safe working condition
- Develop and execute event programming for hotel guests and locals
- Collaborate with GM and attend weekly scheduled meetings for ideation and check in.
- Maintain meeting notes
- Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
- Create a respectful and safe work environment
- Maintain on-going professional development
- Maintain an increased awareness of safety issues throughout the property
- Keep abreast of safety and emergency procedures and OSHA requirements
- Fill in Front Desk shifts as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
11-50 employees
