Guest Experience Coordinator (Service Drive Greeter & Porter)
Skyline Sales•Salem, OR
•Onsite
About The Position
The Guest Experience Coordinator is the air traffic controller of our service department—balancing customer experience, vehicle flow, and communication so our advisors and technicians can deliver exceptional service. You'll be the first person customers meet, helping them feel welcomed, directing the flow of the service drive, and creating a calm, organized experience from the moment they arrive. If you have a great personality, enjoy talking with people, and thrive in a fast-paced environment, we want to meet you.
Requirements
- Loves working with people.
- Has exceptional customer service skills.
- Can confidently communicate with anyone.
- Stays calm and organized under pressure.
- Takes initiative and enjoys staying busy.
- Brings positive energy to the team every day.
- Has a valid driver's license and can drive both automatic and manual transmission vehicles.
- Able to work flexible schedules
- Able to drive manual transmission vehicles
- Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
- High school diploma or equivalent
- Reliable transportation to and from work
- Valid driver's license and clean driving record
Responsibilities
- Welcome every customer with energy and professionalism.
- Manage the flow of the service drive so every guest feels acknowledged.
- Safely move, stage, park, fuel, and retrieve customer vehicles.
- Support advisors and technicians to keep operations running efficiently.
- Help maintain a clean, organized, and professional dealership.
- Assist with customer shuttles, vendor trips, and miscellaneous dealership support.
- Look for opportunities to help—without waiting to be asked.
Benefits
- Paid Time Off after 90 days employment
- PTO increases at 3rd and 5th year anniversaries
- Medical, Vision, and Dental coverage
- Medical plans include HMO, PPO, and HDHP plan options
- Medical and Dependent Care Flexible Spending Accounts
- Health Savings Account benefit includes monthly employer contributions
- Employer-paid Group Life Insurance
- 7 Paid Holidays
- Voluntary Life Insurance
- Legal Shield
- AFLAC
- 401k Retirement Program includes employer contributions as well as pre-tax and Roth after-tax investment options
- Employee discounts in parts, sales, and service
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
