Guest Experience Command Center Dispatcher (Part-Time)

Golden State•San Francisco, CA

13h•$24•Onsite

About The Position

We are looking for upbeat and dedicated professionals to help us establish a world-class, guest- centric environment for all Golden State Warriors, Golden State Valkyries games, and Chase Center concerts and events. As a Guest Experiences Command Center Dispatcher, you will help provide unforgettable experiences to all of our guests and Team Members, while collaborating to resolve issues that may arise in the arena by fielding calls and responding appropriately. This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication! This is a part-time position based onsite in San Francisco, CA.

Requirements

A minimum of 2 years of related work experience
Strong interpersonal skills, customer service orientation and ability to work effectively both independently and on a team
Ability to work with a diverse group of co-workers and develop strong working relationships across all departments
Strong detail orientation, outstanding work ethic and problem solving
Strong written and verbal communication; Ability to convey complex information clearly and effectively
Ability to remain professional, calm, and courteous in a fast-paced environment, including during emergencies
Ability to adhere to proper uniform and grooming standards as defined by Chase Center management
Reliable form of transportation

Responsibilities

Monitor, input, and dispatch incidents as they appear in our Facility Management System and Computer Maintenance Management Software via radio calls, phone calls, texts, Slack messages
Serve as liaison for positive resolutions of customer issues by providing guests and Team Members with excellent customer service to better enhance their event day experience
Create and populate event reports to help record guest related incidents, including injuries, illness, and inappropriate behavior
Address problems and requests by transmitting information to the proper departments
Prioritize radio calls according to urgency and importance
Use radio communication to send Team Members to appropriate locations
Follow up with supervisors and leadership to assist with Team Member and/or building related needs
Receive emergency and non-emergency calls and record significant information
In the event of an emergency, assists in evacuating the arena, while maintaining a calm, professional manner
Maintain logs and records of radio calls, activities, and other information
Serve as the sole Guest Experiences Team Member in the command center for majority of Chase Center events (This role works directly with representatives from internal and external agencies)
Maintain thorough knowledge of the building including front of house and back of house areas
Other duties as assigned