GUEST EXPERIENCE & BRAND MANAGER – Le Moo | Grassa Gramma | Sake a Gogo | Village Anchor
About The Position
This is a hybrid position that combines hospitality, guest relations, marketing, events, reservations, community outreach, content creation, and brand management. It is not a traditional restaurant manager role. The position focuses on creating memorable guest experiences, being the face of the brand, planning events, building relationships, and thriving in operations. The role is unique because it blends operational tasks with marketing and brand-focused activities, offering a different day-to-day experience compared to traditional hospitality or desk-bound marketing jobs.
Requirements
- Love restaurants and hospitality
- Enjoy social media and content creation
- Outgoing and comfortable talking with strangers
- Naturally notice details others overlook
- Enjoy planning events
- Love making people happy
- Highly organized
- Creative and entrepreneurial
- Think like an owner
- Believe guest experience drives business success
Nice To Haves
- Restaurant management experience is helpful
- Marketing experience is helpful
Responsibilities
- Welcome and engage guests
- Build relationships with regulars and VIPs
- Manage reservations and special requests
- Coordinate celebrations, anniversaries, birthdays, and memorable moments
- Ensure every guest receives exceptional hospitality
- Train host teams to deliver Belle Noble's "Every Guest, Every Time" philosophy
- Capture photos and videos for social media
- Help create engaging content
- Identify guest stories worth sharing
- Support marketing campaigns and special promotions
- Work directly with our Marketing Department
- Keep restaurants looking polished, current, and on-brand
- Help coordinate wine dinners, holiday events, community activations, and special promotions
- Work with General Managers and Executive Chefs to create unique guest experiences
- Bring creative ideas to life
- Grow guest databases
- Collect guest feedback
- Encourage online reviews
- Build community partnerships
- Connect with influencers, local organizations, and VIP guests
- Manage reservations and guest flow
- Oversee host stand operations
- Ensure special requests are executed flawlessly
- Communicate guest preferences to restaurant teams
- Help ensure smooth execution every day
Benefits
- Company-paid health insurance options
- Company-paid dental and vision plans
- 401(k) with company match
- Paid Time Off
- Paid maternity/paternity leave
- $100,000 life insurance benefit
- Employee Assistance Program
- Birthday paid day off
- Work anniversary recognition program
- Growth opportunities throughout Belle Noble Restaurant Group
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
