Guest Experience Attendant (Part-Time) | Smith Tower

Columbia Hospitality•Seattle, WA

4d•Onsite

About The Position

Guest Experience Attendants at Smith Tower are the first line in customer service for guests from all over the world. This role involves guiding guests through ticket purchases, presenting exhibits and programs, and providing recommendations on retail, food and beverage, and events. Join us as a part of the amazing history of Smith Tower!

Requirements

One (1) Year experience with Guest Services and Customer Service within the hospitality and attractions industry.
The ability to solve practical problems when only limited standardization exists.
Able to work all times of business operations including nights, weekends, and holidays.
Strong communication skills, including correspondence via phone, messages, and email.
Ability to effectively present information and respond to questions from team members, clients, guests, or the public.
Strong computer skills: Able to use Point of Sale Electronic Software.
Proficient in Smith Tower’s Ticketing System FareHarbor.

Responsibilities

Create a welcoming and fun environment by greeting guests with a smile and providing friendly assistance throughout their visit.
Handle ticket sales and retail transactions efficiently at the observatory entrance and admissions area. Promote Smith Tower’s consumer events.
Assist with waitlist seating for the 35th Floor and oversee guest control for ticketed events and deliver excellent guest services.
Welcome guests within the attraction, explain payment processes, and guide them on tour capabilities at Smith Tower.
Share the history and highlights of Smith Tower with guests, both at the entrance and in the elevator, ensuring they know what to expect during their visit.
Escort guests to the 35th floor, engaging them with interesting conversations about Smith Tower’s history and culture.
Keep the entryway, exhibits, and public areas tidy and up to date, contributing to a pleasant atmosphere.
Always exhibit a warm and professional demeanor to ensure an exceptional guest experience in the Smith Tower Admissions/Guest Service lobby and elevator.
Perform tasks such as restocking, inventory management, opening awnings, sweeping, and mopping, and refilling water for guest perks.
Work with the departmental lead to ensure all Standard Operating Procedures (SOPs) for opening, midday, and closing are completed.
Answer all inbound calls from guests and speak clearly and professionally by providing information.
Maintain the cleanliness and organization of the box office and museum, point of sale stations, restrooms, storage areas, and shared team member spaces.
Communicate effectively with other team members and supervisors on guest flow management and other requests.
Assist the Manager with managing guest flow and use positive suggestive selling techniques.
Offer suggestions and aid workflow for management, and cover shifts for various Guest Experience positions as needed.
Carry out additional tasks as assigned by management to support the overall guest experience.

Benefits

Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay
Medical, Dental, Vision, Disability, 401K
HSA/FSA Plans -with employer contribution
Referral Bonus
Discounted Lodging, Dining, Spa, Golf, and Retail
Employee Assistance Program “Columbia Cares”
Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)