Guest Experience Associate

ZOOCEANARIUM GROUP LLC • Syracuse, NY

1d • Onsite

About The Position

This position will deliver a unique, engaging and entertaining experience to all guests and is responsible for providing exemplary guest service in a professional and courteous manner. This role will also deliver a world class guest experience while maximizing sales and memberships.

Requirements

• Excellent verbal and communication skills required.
• Strong listening, presentation and decision-making skills.
• Ability to anticipate guests’ needs.
• Technically minded, with ability to learn Point of Sale system.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.
• Ability to stand for long periods of time.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to lift and carry up to 50 pounds.

Nice To Haves

• Previous experience in a customer, retail or guest services position preferred.
• Some cash handling experience preferred.

Responsibilities

• Adhere to company policies and procedures.
• Strive to achieve guest satisfaction KPIs to meet and exceed guest expectations.
• Educate, entertain and inspire guests throughout their Aquarium journey.
• Manage animal and guest interactions to ensure a safe and positive experience.
• Observe and report daily aquarium conditions and situations to the Guest Experience Manager and Supervisor.
• Ensure programs and presentations are on time and as per the published schedule.
• Keep up-to-date on all new products and offerings.
• Keep up-to-date with all new animals within the Aquarium.
• Recommend sales opportunities that will add to the guest experience.
• Provide unique and memorable experiences to guests.
• Attend training programs to enhance our guest experience.
• Ensure the Aquarium is clean, safe and presented to the highest of standards.
• Ensure all admission and sales data is captured to maximize reporting details.
• Monitor and manage guest experience and flow to ensure a safe and enjoyable journey.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout the aquarium.
• In collaboration with the Life Sciences Department, ensure animal welfare and care standards are upheld.
• Be part of a team that motivates and inspires each other to perform at their very best, through respect and frequent communication.
• Assist in other departments as required.

Benefits

• ZoOceanarium is proud to be an equal opportunity employer. We are committed to creating a welcoming, inclusive workplace and consider all qualified applicants without regard to any characteristic protected by applicable law. We value the unique backgrounds, experiences, and perspectives each team member brings to our organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed