Guest Experience Associate
About The Position
Splash Into Your Next Role SKYLAKE Adventures is a year-round destination in Sheridan, Indiana, where guests design their own adventure in every season. From relaxing by the crystal-clear lagoon and enjoying thrilling water attractions to navigating the SkyTrail ropes course and racing down snow tubing hills, SKYLAKE offers unforgettable ways to explore, play, and connect year-round, all within a stunning natural setting. We’re looking for passionate, reliable team members who thrive in a collaborative environment and take pride in delivering safe, exceptional operations and unforgettable guest experiences. Snapshot The Guest Experience Associate is the first friendly face and a trusted guide for guests exploring SKYLAKE. You’ll transform questions into solutions, challenges into opportunities, and visits into cherished memories. Your role is more than customer service – it's storytelling, problem-solving, and creating moments that guests will remember for a lifetime.
Requirements
- A genuine passion for hospitality and creating memorable experiences
- Strong communication skills and the ability to connect with guests
- Problem-solving abilities and a calm, positive demeanor under pressure
- Experience in customer service, hospitality, or another guest-facing role; theme park or attractions experience is a plus
- A professional, energetic, self-motivated, and positive approach to work
- Ability to work outdoors in an environment with elevated noise levels
- Ability to read, write, communicate effectively, and follow safety instructions and procedures
- Ability to work a flexible schedule, including nights, weekends, and holidays
Nice To Haves
- theme park or attractions experience is a plus
Responsibilities
- Welcome and assist guests in person or over the phone with warmth, professionalism, and efficiency
- Anticipate guest needs by observing cues and proactively offering assistance
- Coordinate with other departments and team members to ensure guest requests are fulfilled quickly and accurately
- Process ticket sales, wristbands, rentals, payments, and approved refunds accurately using SKYLAKE’s point-of-sale (POS) system
- Provide clear, accurate information about attractions, schedules, dining, special events, and SKYLAKE policies, tailoring recommendations to each guest’s needs
- Resolve guest concerns with empathy and professionalism, escalating issues when necessary and working toward a positive outcome that reflects SKYLAKE standards of excellence
- Maintain up-to-date knowledge of SKYLAKE events, schedules, and safety protocols
- Other duties as assigned
Benefits
- Discounts on food, beverages, and retail items
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
