Guest Experience Associate
About The Position
At Cedar Point, work is FUN! Working as a Guest Experience Associate, you’ll ensure our guests have the best day ever! You'll exceed guest expectations by listening to feedback, providing recovery, and assist with questions about the park. You’ll also assist with resolving guest conflicts in a polite and professional manner, provide exceptional service to guests regarding their questions and concerns, troubleshoot difficulties guests experience to minimize interruptions to their visit, become an expert on Cedar Point’s accessibility services and provide access to Cedar Point’s attractions to guests with disabilities, and reunite guests with their belongings at Lost and Found. Come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy! As a member of our team, you’ll make our guests happy by delivering amazing experiences and helping them create lifelong memories, interact with different people of all ages and backgrounds, and gain skills, knowledge and experience that will benefit your future.
Requirements
- Ages 18+
- People who love helping others and will support the needs of our guests and associates.
- Good judgement and a commitment to safety.
- Ability to work and interact with people from diverse backgrounds.
- Individuals with a passion and excitement about Cedar Point.
- Availability to include some weekdays, weekends, evenings, and holidays.
Responsibilities
- Assist with resolving guest conflicts in a polite and professional manner.
- Provide exceptional service to guests regarding their questions and concerns.
- Troubleshoot difficulties guests experience to minimize interruptions to their visit.
- Become an expert on Cedar Point’s accessibility services and provide access to Cedar Point’s attractions to guests with disabilities.
- Reunite guests with their belongings at Lost and Found.
- Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
- Interact with different people of all ages and backgrounds.
- Gain skills, knowledge and experience that will benefit your future.
Benefits
- Paid training
- FREE uniforms
- FREE Admission to Cedar Point and our other properties
- FREE tickets and discounts to local attractions
- FREE tickets for family and friends
- 20% discounts on food and merchandise
- Employee-only ride nights, game nights, and FREE FOOD events
- Local Work & Play Program: Live within 30 miles of the park? Work 6 shifts during the month of May and earn 2 bonus Gold Passes to share with friends and family!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
