Guest Experience Associate

TOCA•Madison, WI

5d•Onsite

About The Position

At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests — where they learn, where they live, and where TOCA becomes the place where they play. Whether they’re kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests. What makes a TOCA Teammate? We value an individual that seeks to... Play Hard Care Deeply Grow Together Strive for Excellence Create Awesome Experiences. You’re the face of TOCA — the first high-five, the warm welcome, the go-to for all things awesome. As an Experience Associate, you’re all about creating 10/10 guest experiences, keeping the energy up, and making sure the facility runs smoother than a perfect pass.

Requirements

Love people and good vibes.
Possess top-tier communication skills.
Ability to stay calm under pressure.
Familiarity with Google Suite & scheduling tools (on-site training provided).
Willingness to work evenings and weekends.
Ability to lift 30+ lbs and move with energy.

Responsibilities

Greet guests and provide a warm welcome.
Handle guest questions, feedback, and concerns with care.
Address and resolve issues quickly or escalate as needed.
Collaborate with team members to ensure smooth operations and guest satisfaction.
Work in concessions as needed.
Maintain the cleanliness, organization, and readiness of the facility.
Assist with scheduling, check-ins, sign-ups, and events.
Manage front desk operations.
Handle administrative tasks such as waivers, payments, and reports.
Uphold service commitment standards by being professional, welcoming, aware, outgoing, and proud.
Work with leadership to create and maintain a unified culture and high level of engagement.