Guest Experience Associate

Sandals Church•Riverside, CA

5d•Onsite

About The Position

The Guest Experience Associate provides operational and administrative support that enhances the overall weekend guest experience and special events. This role ensures that the systems, resources, environments, and hospitality touchpoints needed for ministry are organized, welcoming, and ready to serve guests. The Guest Experience Associate oversees café operations, coordinates campus events, assists with volunteer onboarding and communication, and partners with ministry leaders to create consistent, excellent experiences for guests and volunteers.

Requirements

Strong organizational skills with the ability to manage multiple projects, priorities, and deadlines.
Ability to create welcoming environments and provide excellent service to guests, volunteers, and ministry partners.
Strong communication skills with the ability to build relationships and collaborate effectively with staff and volunteers.
Detail-oriented with the ability to manage systems, processes, inventory, and administrative responsibilities.
Comfortable learning and utilizing technology platforms, databases, and digital communication tools.
Ability to recruit, train, and develop volunteers while creating a positive team culture.
Flexible, dependable, and willing to serve in a fast-paced ministry environment, including weekends and special events.
Committed follower of Jesus who aligns with the beliefs, mission, and values of Sandals Church.
Maintains a growing relationship with Jesus Christ and a consistent devotional life.
Models the Fruit of the Spirit (Galatians 5:22–23) in character and leadership.
Protects the unity of the church and embodies humility, integrity, and authenticity.
Fully embraces and represents the Sandals Church Culture Stack in leadership and personal conduct.
Engaged in Discipleship.

Nice To Haves

Experience in hospitality, operations, event coordination, customer service, or volunteer management preferred.

Responsibilities

Oversee café operations, including inventory management, ordering, organization, cost control, cleanliness, and compliance with health and safety standards.
Partner with ministries utilizing the café space to maintain consistent operational, hospitality, and service standards.
Recruit, train, equip, and develop café volunteers to ensure they understand expectations and provide an excellent guest experience.
Manage inventory, ordering, and organization of retail merchandise and branded products.
Coordinate campus weddings, funerals, and outside events by managing guest communication, logistics, agreements, payments, scheduling, and resource coordination.
Ensure campus spaces, supplies, and resources are prepared and maintained for weekend services, ministry gatherings, and special events.
Support the Guest Experience Supervisor in creating welcoming, organized, and consistent weekend experiences.
Collaborate with ministry leaders and campus teams to plan and execute exceptional weekend services, events, and ministry initiatives.
Identify opportunities to improve processes, environments, and guest interactions that help people take their next step toward Jesus.
Utilize systems including Church Community Builder (CCB), Martus, Google Workspace, and shared drives to maintain accurate records, track costs, manage processes, and support ministry operations.
Assist with volunteer onboarding, communication, scheduling, and ongoing engagement.
Monitor operational metrics and provide information that helps evaluate effectiveness and improve ministry systems.