Guest Experience Associate
J B Speed Art Museum•Frankfort, IN
•Onsite
About The Position
The Guest Experience Team is the face of the Speed Art Museum and as such provides the highest levels of service to our guests in person, on the phone and through technology. They engage guests by providing information about the Museum’s programs, services and merchandise. They sell admission, tickets, memberships, and merchandise and accept donations at the Guest Experience desk and throughout the Museum.
Requirements
- High school diploma or general education degree (GED)
- 1-2 years of customer service, sales, or transferrable experience
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service
- Excellent verbal communication skills
- Basic understanding of sales principles and customer service practices
- Basic math skills
- Flexible schedule including weekend and evening availability
- Acts as a model for our mission and culture
- Delivers world class customer service
- Ability to work effectively with Museum stakeholders including Museum guests, members, staff, volunteers, donors and the public
- Ability to become proficient with museum specific software
- Ability to multitask, while being attentive to customers and remaining flexible to the needs of the business
- Extensive use of telephone and computer throughout the workday.
- Must be able to remain in a stationary position during shift.
- Ability to access merchandise, supplies, etc. intermittently throughout the workday.
- Communicates using English language.
- Sees and hears or uses prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
- Move equipment, supplies, etc., of twenty-five (25) pounds throughout the workday.
Nice To Haves
- Experience with computerized ticketing system preferred
- Experience with computerized cash registers preferred
Responsibilities
- Always represents the Museum in a Guest forward capacity. Embodies Museum-wide customer service programs
- Greets Museum guests, answers basic questions about Museum programs, services and merchandise, provides an overview of Museum policies
- Collects visitor information; performs visitor surveys as needed
- Provides recommendations according to guest needs or preferences including but not limited to local landmarks and events, dining, accommodations and directions
- Sells admission, memberships, merchandise and accepts donations using Altru by Blackbaud, the Museum’s constituent and ticketing software.
- Maintain superior knowledge of Museum programs, services and merchandise
- Utilize cross-selling and upselling sales techniques to increase sales
- Maintains merchandise stock levels and ensure displays are in presentable condition
- Assists in preparing merchandise for sale, including pricing and tagging merchandise
- Follows proper cash handling procedures and processes payments through Altru
- Answers the telephone in a courteous and efficient manner, answering guest questions and routing calls to the appropriate staff member, as needed.
- Provides guidance and training to volunteers and answers basic questions about the volunteer program.
- Assists guests at coat check, as needed
- Performs opening and closing duties
- Other duties as assigned
Benefits
- The Speed Museum requires employees to be fully vaccinated against COVID-19 unless a medical or religious exemption is approved.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
