Guest Experience Associate | Formula Fig Culver Steps
About The Position
Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare company. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments and medical aesthetics injections alongside a curated assortment of skincare products. We are powered by our deep beliefs in service, community, and design - helping all our guests #GiveAFig about their skin. This is an excellent opportunity for someone who wants to be part of a growth company. This position is paid hourly.
Requirements
- A passion for skin health
- Confidence and a natural ability to build connections that lead to sales
- A believer in Fig and our vision
Responsibilities
- Deliver exceptional guest experiences: Greet guests warmly, manage check-in and check-out processes efficiently, and make every interaction feel personal and inclusive. Anticipate guest needs, resolve questions and create a welcoming environment.
- Drive sales: Proactively educate guests on memberships, treatments, promotions, and skincare products. Convert interest into product and membership sales to meet and exceed established sales targets.
- Support skin goals: Collaborate with Skin Educators to encourage follow-up treatments and recommend at-home skincare solutions aligned with guest needs and goals.
- Maintain the Fig Bar environment: Assist with daily Fig Bar tasks and projects, including restocking products, handling returns, sanitizing tools, cleaning, and ensuring the Fig Bar remains organized and inviting.
- Collaborate and train: Contribute to a high-performing team by fostering collaboration and assisting with training and coaching new GEAs.
- Engage the community: Participate in community-building efforts by supporting events hosted at your Fig Bar location, which may include event preparation, guest engagement, and showcasing products and services.
- Time and attendance: Be present and punctual for scheduled shifts, as attendance is critical for our operations and ensuring a high level of service for our guests.
- Additional duties and responsibilities may be added or modified throughout your employment.
- This role requires a strong focus on achieving sales targets for both products and memberships, as these are critical drivers of Fig Bar success.
Benefits
- Competitive hourly wage
- Sales incentive program
- Continuing education - learn about industry leading skin care brands and innovations in beauty
- Formula Fig perks, treatment benefits, and product discounts
- Eligibility for benefits coverage, dependent on FTE
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
