Guest Experience and Brand Manager - Branson Convention Center

Legends Global•Branson, MO

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an immediate opening for a full time Guest Experience & Brand Manager with Legends Global/Branson Convention Center. Under the direct supervision of the General Manager, this position creates, directs, and implements community engagement, and guest experience efforts to increase brand exposure of the Branson Convention Center.

Requirements

Bachelor's degree from four-year college or university in a related field or similar experience preferred but not required
Minimum of three (2) years of experience in the hospitality/events industry or related field or equivalent combination of education and experience required
Demonstrable graphic design skills with a supporting portfolio
Experience with social media and event content creation
Experience with email databases
Experience measuring data and reporting on analytics, Google Analytics experience preferred
Proficiency with Adobe Creative Cloud, including Adobe Photoshop, InDesign, and Illustrator
Proficiency with Microsoft Office, including Word, Excel, Powerpoint, Outlook, and Teams
Strong written and verbal communication skills and the ability to read, write, and understand English
Must be able to collaborate and work well with others as part of a creative team
Ability to give and receive constructive criticism
Must be a "Self-Starter" with the ability to work with limited supervision
Effective time management skills and the ability to meet deadlines

Nice To Haves

Photography/videography experience a plus

Responsibilities

Shape and share the Branson Convention Center’s story through experiences that highlight local talent, traditions, and the energy of the Ozarks.
Partner with community organizations, artists, and small businesses to design activations that honor Branson’s culture and hospitality.
Elevate the venue’s presence as a proud community landmark that welcomes guests, supports local growth, and reflects Branson’s heart and soul.
Lead and execute the creative vision for all branding initiatives in alignment with the venue’s branding and community engagement initiatives.
Develop and execute experiential event activations and signature moments that immerse guests in Branson’s Ozark Hospitality: partnering with local artists, performers, and small businesses to celebrate the region’s charm and authenticity.
Enhance the guest journey at every touchpoint through thoughtful details, engaging visuals, and meaningful interactions.
Capture and document special moments that tell the story of guests, gatherings, and the community that makes them possible.
Coordinate sponsorship activities that strengthen local engagement and align with the venue’s mission of hospitality and celebration.
Collaborate with the Executive Team to design and deliver forward-thinking events that drive awareness, engagement, and event bookings.
Oversee digital and in-person storytelling that connects audiences with the venue’s events and community initiatives.
Manage content updates on the venue’s website and social platforms to showcase upcoming experiences, partner features, and guest highlights.
Curate photography, video, and written content that celebrates the people and moments defining Branson’s spirit.
Analyze digital performance metrics to continuously optimize reach, engagement, and conversion.
Collaborate with internal teams to ensure every event reflects a cohesive, welcoming, and visually captivating experience.
Coordinate creative elements for front-of-house activations — including décor, digital signage, and community-driven installations.
Develop and maintain venue collateral, sales presentations, and visual materials for the executive team.
Assist with newsletters, maintain subscriber databases, and ensure internal and external communications reflect the brand’s values and tone.