Guest Services Team Member | Charleston Coliseum and Convention Center

Oak View Group•Charleston, WV

4d•$11 - $12•Onsite

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview Guest Services Team Member to include usher, ticket taker, sensory room desk, premimum space / suite attendant, and greeter This role will pay an hourly wage of $11.25 to $12.25. Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline.

Requirements

Effective oral communication and writing skills
Ability to interact with guests and staff on a professional basis
Must have a earned a high school diploma or equivalent GED
Ability to work a flexible schedule, including but not limited to nights, weekends and select holidays

Nice To Haves

Previous experience preferred

Responsibilities

Provide friendly and helpful direction to patrons.
Ensure that the section of responsibility is clean and that all physical equipment is in good working order.
Throughout the event, this section should be monitored closely to serve all guests and to respond to any “trouble situation”.
Check all passes, credentials and tickets for the correct location, date and time.
Maintaining a safe environment at all times for guests.
Enforcing all Colliseum and Event Complex policies and procedures.
Prepare for each event by acquiring all pertinent show information.
Familiarity with the ticketing system and correctly operating the ticket scanners and turnstiles.
Moving patrons through the gates and lines of access as quickly as possible.
Visually inspecting guests for bottles, cans or any other item not permitted into the facility.
Directing patrons through the proper entrances and areas that allowed for public access.
Preventing entrance to emergency exit doors and to all areas that are not public access.
Asking and utilizing event supervisors and management staff for assistance whenever needed and reporting all suspicious behavior.
Greet and provide direction and assistance to club and suite guests while protecting their limited access areas in the venue.
Greet incoming guests and accommodate their needs and requests.
Perform related duties and responsibilities as required.