Guest Experience Ambassador - Chicago

Compass Group•Chicago, IL

3d•Onsite

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career. The Guest Service Agent (GSA) is responsible for establishing a warm, welcoming and professional atmosphere for all clients, executives and staff members at all times. Located on reception floor, and all public areas, the GSA will be the first point of contact for visitors to the area, making them feel comfortable, directing them to their appointments and meetings and assisting them during their visit.

Requirements

High school diploma or general education degree (GED)
One (1) to three (3) years of related experience and/or training; or equivalent combination of education and experience
Experience reading and interpreting documents such as safety rules, operating and maintenance instructions, and procedure manuals
Experience writing routine reports and correspondence
Experience speaking effectively before groups of managers
Experience calculating figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume
Experience in applying concepts of basic algebra and geometry
Experience in operating a standard computer, including basic use of MS applications such as Excel and Word and PowerPoint

Responsibilities

Prepare presentations (Power Point, financial book, hard copy, drafting documents...)
Supports & participated in communication throughout the region
Research projects/compilation as needed
Arrange and coordinate conference calls, region meetings and training sessions
Prepare and process expense reports, payables, credit card statements and e-transfers
Prepare/maintain regional staff/client/unit directory database
Work with Compass payroll and maintain “MAP” Manager Access to Personnel to resolve payroll issues
Assist with new unit openings & corp. branded programs as needed
Participate in Be-A-Star as chairperson for region
Complete all daily, weekly or monthly reports on a timely basis meeting all prescribed deadlines
Ability to deal with problems involving several concrete variables in standardized situations
Performs any other duties as assigned by regional team