Guest Experience Agent, Banff Gondola
About The Position
At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring starting immediately!
Requirements
- A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area
- A high level of customer service and experience in guest services, or similar
- Attention to detail and good communication and listening skills with local and international guests and staff
- Solid knowledge of the products and services available in Banff and its surroundings
- Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
- Work in a fast-paced environment and overcome guest objections
- Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
- To honour our commitment to be “Always Honest” all employees must consent to a criminal record check
Nice To Haves
- Second language skills highly advantageous
Responsibilities
- Greet Banff Gondola guests
- Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies
- Use a computerized ticketing systems to issue and process guest ticket
- Handles cash and credit transactions
- Validates tickets prior to boarding
- Performs crowd management and line control
- Be a Memory Maker for our programming events
- Solicit guest feedback
- Assist in keeping work areas clean
Benefits
- Free access to Pursuit attractions and 50% off for friends
- Discounts on hotel stays, dining, and retail
- Access subsidized mental health and wellness resources
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
