Guest Experience Agent - Gibbons Whistler, BC

Gibbons Whistler • Whistler, BC

3d • CA$22 - CA$24 • Onsite

About The Position

As a Guest Experience Agent at Gibbons Whistler, you will be the friendly face and voice that sparks unforgettable adventures. Your role involves booking activities, selling tables and packages at various venues, ticketing festivals, and organizing events. Every guest interaction is an opportunity to brighten their day while upholding the company's core values of making people happy. This position is central to creating memorable experiences for guests in Whistler.

Requirements

• At least 1 year of experience or equivalent education in Sales, Hospitality, or Administrative roles.
• Quick learner with a flexible mindset, eager to adapt in a fast-paced environment.
• Skilled at managing guest inquiries promptly and professionally across multiple communication channels.
• Excellent communication and interpersonal abilities to build strong relationships with guests and team members.
• Proficient in Microsoft Outlook and Excel to support daily operations efficiently.

Nice To Haves

• Familiarity with platforms like Slack, Fareharbor, Peoplevine, SevenRooms, Toast, Podium, and Book4Time is a plus — full training provided.

Responsibilities

• Master and continuously update expertise on all Gibbons offerings, including venues, festivals, memberships, The Spa, and The Adventure Group.
• Deliver exceptional guest service as the primary point of contact, building trust through responsive, reliable, and personalized interactions.
• Greet and assist guests promptly across multiple platforms: phone, email, in-person, and digital tools like Podium, Seven Rooms, and Fareharbor.
• Manage bookings and reservations for Gibbons venues and TAG activities, actively promoting upgrades and additional experiences.
• Collaborate with team members to ensure smooth communication and seamless guest journeys, using tools like Slack and Microsoft Outlook.
• Drive revenue growth by upselling memberships, Après Passes, and special event packages to enhance the guest experience.
• Own and maintain reporting metrics and scorecards, using Excel and Slack to track progress and identify opportunities.
• Champion a focus area—Guest Experience, Team Experience, Membership, or Community Engagement—and lead quarterly projects to innovate and improve with clear KPIs.
• Proactively research guest questions and follow up to exceed expectations, ensuring no inquiry goes unanswered.
• Support cross-functional initiatives and take on additional tasks as needed to foster a positive, collaborative culture.

Benefits

• $22.00-$24.00 hourly rate
• 50% off food & beverage at all Gibbons venues
• Adventure perks: 20% off The Adventure Group for you and your friends & family
• Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
• Wellness perks: 20% off at The Spa at Whistler
• Exclusive partner discounts at local Whistler businesses
• Flexible schedules and a supportive team culture
• Access to community events and staff appreciation nights
• Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
• Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree