Guest Experience Agent, Pyramid Lake Lodge

Pursuit Collection•Jasper, AB

3d•Onsite

About The Position

At Pursuit, we offer more than just a place to visit; we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Spring/Summer, 2026; it will be a full-time seasonal role.

Requirements

Pleasure Craft Operator Card is a requirement.
Excellent Customer Service skills with a solid understanding of guest service principles.
Physically fit and able to lift and carry up to 75 lbs. (i.e. boats, kayaks and canoes).
Motivated to work independently and as a member of a team.
Able to effectively multitask; must be organized and detail-oriented.
Ability to adapt and accept direction in a dynamic environment with changing demands.
Comfortable working on your feet for extended periods of time in both an indoor and outdoor environment.
Be prepared for all season weather (snow, rain, wind, hail, sun).
Must meet the organization grooming and appearance standards.

Nice To Haves

Boating experience is preferred.
First Aid certificate and lifeguard certificate is an asset.

Responsibilities

Provide an exceptional hospitality-focused informational and sales interaction with guests visiting Pyramid Lake.
Be current and up to date on all Pursuit attractions, products and promotions along with our other services/experiences provided on site.
Provide information and answer questions about general knowledge of the Jasper area.
Coordinate guest equipment rentals, i.e. canoes, kayaks, paddle boats, motor boats, and bikes.
Clearly communicate safe boating and equipment policies via a guest ‘Safety Talk’.
Ensure that rental boat agreements and releases are thoroughly understood, completed correctly, properly filed and adhered to.
Ensure all safety equipment is included in every boat rental (i.e. bailer, rope and paddle).
Monitor guest activities on Pyramid Lake to ensure safety compliance.
Maintain proper inventory of all boats, bikes and safety equipment throughout the day.
Keep all rentals (i.e. life vests, oars and paddles) clean and in good working condition.
Report any damages or wear and tear of boats and bikes to the Maintenance Team.
Maintain a high level of cleanliness of the boat house, beach, lawn and dock.
Assist in retrieving capsized boats and support Parks Canada with recovery efforts if requested.
This position acts as a ‘floater’ providing additional support and assistance to: The Front Desk; answering and directing telephone calls, assisting with arrivals and departures, and the resolution of minor guest complaints.
Housekeeping: occasional cleaning, delivery of room drops, and baggage handling.
Maintenance: watering plants, lawn mowing, weeds removal and cleaning public areas, hot tubs, and washrooms.
Other duties as assigned by the Hotel Manager.