Adventureland Park - Guest Experience Agent - Host Housing

Splish Splash Water Park•Altoona, IA

4d•Onsite

About The Position

The service-driven Guest Experience Agent in Host Housing provides courteous, prompt service to our Host residents by answering phones, checking Hosts in/out, and interacting with Hosts in a friendly and professional manner to create a memorable experience. This role is based in an indoor lodging setting, predominantly at the front desk. Potential exposure to variable outside temperatures on occasion, including high heat, cold, direct sun, humidity, dust, rain, snow, ice, and other weather conditions. Subject to frequent interruptions and may need to reprioritize activities. Subject to constant repetitive motion.

Requirements

Must be at least 18 years of age to comply with Iowa Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from work for your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to portray a positive, outgoing, professional attitude
Ability to handle pressure and difficult situations with poise and finesse
Must possess strong written and verbal communication skills
Must possess strong attention to detail and problem-solving abilities
Ability to accurately use Point of Sale (POS) and/or other cash handling equipment
Ability to use office technology and equipment, such as PC, software, and copier
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand in place for long periods of time
Ability to stand, walk, and remain on feet for majority of the workday
Ability to occasionally stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to remain sedentary for extended periods of time, while using a computer
Ability to carry, push, pull, lift, and hold objects weighing up to 20 pounds

Nice To Haves

High school diploma, GED, or equivalent preferred; Equivalent work experience will also be considered
1+ year of previous hospitality or front desk experience a plus, but not required
Spanish or other bilingual language skills are a plus.

Responsibilities

Greet and interact with residents in a warm, friendly, fun, and professional manner
Maintain a neat, clean, and professional appearance
Utilize property management system to make reservations, check-in and check-out Hosts, process payments, maintain a cash drawer and operate office equipment
Ensure a smooth check-in and check-out process for guests
Deliver guest amenities as requested (if applicable)
Operate internal communication devices (e.g. PBX switchboard) in an efficient and professional manner while answering and transferring calls
Provide highest level of service by anticipating, listening attentively, and promptly responding to guest requests and complaints
Partner with park services and/or maintenance to ensure guest requests and complaints are resolved in a timely manner
Keep the front desk, common areas, and rec rooms clean and neat by sanitizing surfaces, furniture, and vacuuming
Demonstrate a working knowledge of all services and facilities of the property
Comply with all standard operating procedures
Accurately document the overnight shift happenings and provide updates to lodging leadership on a routine basis
Provide residents with insightful information about other nearby parks and properties
Promptly escalate any maintenance issues or emergencies to the appropriate authorities
All other duties assigned by leadership