Guest Communications Lead

CRISTA Camps•Port Orchard, WA

6d•$25 - $32•Onsite

About The Position

The Guest Communications Lead will assist the Program Director as the primary communicator for all guest groups prior to their arrival. Coordinate with the Program Leaders and other camp staff to communicate groups’ needs to the team prior to arrival. Assist the camp Sales & Marketing team in gathering information post-event and assist in the re-booking process. Maintain weekly communication regarding Intern schedule needs and assist with recruiting and hiring of summer staff. Help with the implementation and maintenance of other camp programs as needed. Pursue leadership development opportunities for staff at every level. Understand the desired outcomes of our leadership pipeline and joyfully train those they supervise in the same manner. Reinforce Camp’s culture of being a “sending organization.”

Requirements

Belief that Jesus Christ is Lord and Savior.
Is a committed Christian who is dedicated to continued spiritual growth and development as evidenced through a growing personal walk with God (e.g. daily spiritual rhythms of prayer, fellowship, Bible study, etc.).
Prayerfully seeks God’s will in their own lives and in their ministry at CRISTA.
Engages our ministry including staff and colleagues through prayer, participation in spiritual practices, leading devotionals and other spiritual practices.
Affirms, aligns with and supports CRISTA’s Statement of Faith and Christian Community Representative Statement (CCC).
Conducts themselves in a manner which reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).
Demonstrates the values of a CRISTA leader.
High School diploma or equivalent. Great communication skills
Two years working in youth ministry or ministry leadership or similar experience.
CPR certifications, WA State Driver’s license
Word, Excel, Outlook Email

Nice To Haves

Bachelor’s degree from an accredited college or university.
Four years working in youth ministry or ministry leadership or similar experience.
Demonstrated leadership experience and skills. Strong collaboration skills to work with Camps staff and CRISTA resources.

Responsibilities

Act as main contact for all booked groups prior to arrival.
Initiate contact no later than one month (30 days) prior to a group’s arrival.
Communicate invoice payment policies during initial contact. Send a final invoice one month prior to retreat, request payment upon leader arrival at camp, and communicate the different payment options available.
Collect schedules, dietary restrictions, set-up needs, and activity counts 2 weeks prior to a group’s arrival.
Coordinate weekend schedules and housing with multiple groups on the same weekend. Ensure there are no conflicts.
Communicate camp standards, policies, and information to group prior to their arrival (information about insurance, waivers, housing, mealtimes, etc.).
Follow up with groups post event for evaluative information.
Provide high quality customer service to all groups, respond quickly to needs prior to arrival and approach requests with a positive attitude.
Before guest group arrival, communicate all group needs to the Program Director and Program Leads via weekly staff meetings.
Coordinate as needed with the Food Service Supervisor to accommodate dietary restrictions.
Work with other camp staff to support various guest group needs.
Assist the Camps program as needed in areas of scheduling, recruiting, hiring, training, managing and running camp programs
Recruit and coordinate volunteers.
Schedule interns to best fit program needs.
Collect intern requests for time away from Camps. Notify interns of approval or denial in coordination with the Program Director, Program Leads, and Internship Director.
Assist the Sales and Marketing Manager in re-booking groups.
Participate as needed in marketing events and touring booked or prospective groups around the camp properties.
Work collaboratively with supervisor, coworkers and customers.
Perform other related duties as assigned.
Conduct that reflects well on CRISTA Ministries and aligns with its mission, vision, Statement of Faith and Christian Community Representative Commitment (CCC).