Guest Care Team Lead

Aveda Institutes, & Nurtur Salon & Spas•Wilmington, NC

3d•Onsite

About The Position

Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

High school diploma or GED equivalent; Bachelor’s degree a plus
Minimum of 2 years' continuous retail or customer service experience in a salon or spa required
Experience in supervising and training staff is highly preferred
Exhibit leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
Excellent interpersonal, communication, and presentation skills
Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct
Demonstrate aptitude to train new team members
Ability to set and achieve goals, implement decisions, and work under strict deadlines
Ability to work a flexible schedule, including evenings and weekends as needed
Strong commitment to customer service excellence and to the Company's mission and vision
The team member in this position must be able to travel locally to events and for out-of-state training as necessary.

Responsibilities

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
Provide ongoing recognition, support, and motivation for Guest Care team members and students
Serve as a role model by communicating and enforcing policies and procedures, safety and security standards, the Code of Conduct, and the dress code
Help maintain a cohesive and cooperative work environment through team building and motivation
Create a sense of urgency, delegate appropriately, and motivate self and team to accomplish objectives
Partner with Guest Care team members to develop action plans to ensure productivity and positive experiences
Communicate information regarding performance of team members, as well as disciplinary challenges, to the appropriate members of leadership
Establish the schedule for the Guest Care team, ensuring that it maintains appropriate staffing levels and is within budget
Provide daily support to the Education and Guest Care teams to ensure guest satisfaction is met during their service experience
Provide constructive feedback through daily coaching and regular evaluations for Guest Care team members
Work with the Guest Care team and Institute Leadership to ensure that company goals and benchmarks are being met, including sales, guest retention, and bookings
Support the Marketing team as needed in guest outreach initiatives
Coordinate all ordering with the Support Center, Aveda, and outside vendors
Partner with appropriate team members regarding the planning, coordination, and execution of a complete and accurate physical inventory regularly and as required
Participate in Aveda and Nurtur corporate events including career fairs, marketing events, Earth Month, Beauty for a Cure, etc
Perform duties as assigned and/or required to meet business needs
Abide by all Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct