Guest Services team Lead

Legends Global•New Orleans, LA

10d•Onsite

About The Position

Legends Global, the leader in privately managed public assembly facilities, has an excellent and immediate opening for a Guest Services Team Leader for Legends Global/Caesars Superdome | Smoothie King Center | Champions Square. Responsible for assisting Guest Services Management in providing a high-quality experience to all guests through supervision and development of our Team Members. Coordinate with management issues involving patron complaints and/or concerns regarding Team Members. Assist in the evaluation of Team Members' performance and appearance on the job. This position is to serve as an extension of Guest Services Management in regards to Team Member event day operations.

Requirements

Must successfully pass a criminal background check
Must be at least 18 years of age
Exceptional customer service skills
Proven communication skills (verbal, non-verbal, and written)
Ability to assess situations and act quickly to resolve using good judgment
Ability to understand and carry out instructions
Able to work nights, weekends, and holidays as needed
Ability to maneuver around both facilities
Proficient in ADA protocol and policies
High School diploma or equivalent

Responsibilities

Dress in professional business attire (blazer and tie provided by Legends Global)
Observe event staff before briefing and again before going on post to ensure that they are dressed properly and in possession of all tools of the trade (i.e., Nametag, Information Sheets, and Flashlights)
Roam assigned areas in the facilities to observe Team Member's interaction with guests and ensure they are adhering to the "BE GREAT" service philosophy
Ensure Team Members proper placement in your assigned area and report any shortages to Command Post for resolution
Ensure Team Members equipment is in place and functioning properly for your assigned area
Has a full working understanding of all Guest Services event day roles and responsibilities (i.e., Ticket Scanners, Ushers, Guest Services Representatives, ADA Greeters) and all event logistics.
Possess the ability to communicate in a positive manner with Team Members when corrective action is needed
Provide a post-event report citing all incidents, accidents, and event-related occurrences at the facility during the event that will require further attention.
Following each event communicates with Guest Services Management issues of concern noted on event log and recommendations to improve
Will be required to have involvement during training exercises, supervisory meetings and be available to work events on an on-going basis
All other duties as assigned