Guest Care Concierge

Aveda Institutes, & Nurtur Salon & Spas•Chapel Hill, NC

About The Position

DO WHAT YOU LOVE, LOVE WHAT YOU DO Our mission at Aveda is to care for the world we live in, from the products we make to the ways in which we give back to society. At Aveda, we strive to set an example for environmental leadership and responsibility, not just in the world of beauty, but around the world. ~ Horst Rechelbacher Who We Are: Do What You Love – Love What You Do. Founded in 2004, Nurtur Aveda is a community of professionals dedicated to environmental responsibility and developing future leaders in the world of beauty and wellness.

Requirements

High school diploma or GED equivalent; Bachelor’s degree a plus
Minimum of 2 years' continuous retail or customer service experience in a salon or spa required
Exhibit leadership, time management, organization, self-direction, initiative, resourcefulness, and follow-through with the ability to work at a fast pace and handle multiple tasks and projects at the same time
Excellent interpersonal, communication, and presentation skills
Demonstrate extreme professionalism and confidentiality in manner, dress, and conduct
Demonstrate aptitude to train new team members
Ability to set and achieve goals, implement decisions, and work under strict deadlines
Ability to work a flexible schedule, including evenings and weekends as needed
Strong commitment to customer service excellence and to the Company's mission and vision

Responsibilities

Uphold the Nurtur Core Values and Behaviors and Aveda Success Factors
Demonstrate a strong understanding that the salon/spa industry is "high touch", meaning that it requires strong interpersonal skills and attention to the needs of others
Ability to be flexible
Continually be focused on hospitality, guest care, and service excellence
Partner with Institute team members to understand details of services (i.e. products used, length of service, etc.) and how to properly schedule appointments accurately to ensure a quality experience for guests
Implement effective selling strategies to up-sell services and notify guests of specials
During times when traffic is slow, provide support to other team members to ensure guest satisfaction is met during their service experience
Pre-book appointments for guests
Partner with Salon + Spa Manager to ensure guest challenges are addressed in an effective and timely manner
Communicate inventory shortage challenges and incidents to the Salon + Spa Manager
Maintain a high level of professionalism with students, team members, and guests
Maintain all safety and security standards and identify and communicate potential problem issues/challenges
Meet and exceed performance goals established by the Director of Business Operations
Perform duties as assigned and/or required to meet business needs
Abide by all Nurtur policies and procedures as outlined in the Team Member Handbook and Code of Conduct