Guest Services Concierge
About The Position
Serving older adults with Christ-like love. ❤️ Every Other Weekend | Be the Friendly Face of Messiah Lifeways! Do you enjoy meeting new people, helping others, and creating memorable first impressions? If so, we'd love to meet you! At Messiah Lifeways, our Guest Services Concierge is often the very first person visitors, residents, family members, and team members encounter. In this role, you'll be the welcoming face of our community—offering a warm greeting, answering questions, providing directions, and helping everyone feel at home from the moment they walk through our doors.
Requirements
- High School diploma or equivalent is required
- Previous receptionist training or similar experience is required
- Computer proficiency is required
- Friendly, welcoming, and service-oriented
- Strong communicator with excellent customer service skills
- Comfortable multitasking in a busy environment
- Organized and detail-oriented
- Able to maintain confidentiality and professionalism
- Enjoys working with older adults and supporting a mission-driven organization
- Basic computer and office equipment skills
Responsibilities
- Welcome visitors, residents, family members, vendors, and team members with exceptional hospitality
- Manage the telephone system and direct calls with professionalism and care
- Monitor building access, assist with visitor sign-in procedures, and help maintain a safe and secure environment
- Serve as a knowledgeable resource about Messiah Lifeways' services and programs
- Connect guests with the right departments and team members to meet their needs
- Receive and manage package deliveries, distribute keys and fobs, and assist with mailroom operations
- Support various administrative tasks including updating directories, preparing documents, mailings, spreadsheets, and internal communications
- Respond appropriately to alarms and emergency situations while following established safety procedures
- Communicate important information between shifts and collaborate closely with fellow Concierge team members
- Help create a positive experience for everyone who visits or calls Messiah Lifeways
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
