Longo Toyota Guest Appointment Coordinator

Penske Motor Group • El Monte, CA

7d • Onsite

About The Position

We are looking for a Guest Appointment Coordinator who will be responsible for scheduling and maintaining the service appointments for the Longo Toyota Service Department. This is a full-time position. We are searching for individuals who share our passion for delivering exceptional guest service and who will contribute to our ranking as the #1 Toyota Dealership in the World. Come join our team!

Requirements

• A high school diploma or work experience equivalent
• A minimum of one (1) year of customer service experience – call center experience preferred
• Knowledge of basic mathematical principles, (adding, subtracting, multiplying, dividing, percentages) and application
• Microsoft Office program experience (Outlook, Word, Excel, PowerPoint)
• Ability to pay attention to detail, follow-up with internal and external guests, read and interpret documents, such as safety rules, operating and maintenance instructions, procedural manuals, read, write, and comprehend instructions in the English language, work well with the public, communicate in a professional manner on the phone, internet and in person as well as use standard office equipment
• Must have a valid driver’s license and maintain an acceptable and safe driving record

Nice To Haves

• call center experience preferred

Responsibilities

• Schedule appointments over the phone, in person or from the internet requests
• Answers, transfers, and provides information for incoming service calls
• Provide pricing, timeframes, and availability of parts related to service
• Placing outbound calls to guests for service reminders and to those involved in recall campaigns
• Complete contracts for flatbed and loan car recipients accurately and thoroughly
• Use various dealership software programs for input and retrieval of information
• Answer guest questions concerning services performed, products purchased or refers them to someone who can
• Handles guest complaints with integrity, poise and when necessary, refers dissatisfied guests to the appropriate individual for resolution
• Performs other administrative duties as assigned
• Maintains high, ethical standards in all actions
• Maintains assigned workspace in an organized and clean manner
• Always maintains a professional appearance

Benefits

• Weekly Pay
• 401k with a generous Company match
• Vacation (accruals earned on Full Time or Part Time status)
• Vision, dental, and medical care benefits available to any team full time team member
• Team member Referral Bonus Program
• Tuition reimbursement
• Discounts with Corporate Partners like GE, Dell, Oakley, Yeti, Ray Ban, and many more…
• Development and growth opportunities
• Free Employee Parking
• On-site gym, free of charge to team members
• Full suite of medical benefits, which includes health, dental and vision insurance.
• Ongoing training and industry education through our in-house “Penske College” to help advance this position from a job to a career.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED