On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2799)

Target•Chicago, IL

12d•Onsite

About The Position

This role is for an On-Demand Team Member (TM) at Target, offering a personalized work schedule where you can work as much or as little as you like. You will not be on a posted weekly schedule but will create your own by picking up shifts via the myTime mobile scheduling app. Reliable and prompt attendance is necessary when you pick up a shift. Active engagement is required by picking up and working shifts once every 4 weeks (minimum of four hours). Flexibility can be granted in certain circumstances, but you need to respond to attempts to contact you to confirm interest in working shifts. Failure to respond to contact attempts may lead to termination. If you do not work at least one shift within 5 months, your employment will be administratively terminated. Communication and the ability to work when business demands are critical. Upon offer, you will attend a Target Welcome orientation and a short-term structured training schedule. After training, the myTime mobile scheduling app is where you can pick up shifts. As a Guest Advocate, you will be an advocate of guest experience, welcoming, thanking, and exceeding guest service expectations through guest interaction, loyalty enrollment, and store cleanliness. You will also be an advocate of in-store and digital services, knowledgeable about capabilities and features that drive adoption, usage, and guest loyalty. You will be empowered to make shopping quick and easy for guests at checklanes, guest services, gift registry, pick-up, and drive-up while ensuring exceptional quality. This role provides skills and experience in communicating and interacting with guests, problem-solving, decision-making, adapting to different guest interactions, and promoting benefits, offerings, and services.

Requirements

Enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
Thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
Open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
Communicating effectively, including using positive language and attentive to guests needs.
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Welcoming and helpful attitude toward guests and other team members.
Attention to detail while multi-tasking.
Willing to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Work both independently and with a team.
Resolve guest questions quickly on the spot.
Accurately handle cash register operations, cash transactions, and support cash office operations as needed.
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
Flexibility when picking up shifts (e.g., nights, weekends and holidays) to help meet store needs.
Active engagement by picking up and working shifts as well as responding to our attempts at contact.
You must work at least one shift within 5 months or you will be administratively terminated.
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

Personalized work schedule
Opportunity to create your own schedule by picking up shifts posted by leaders or other team members
Amazing training that will help teach you everything you need to know to be a Guest Advocate.

Responsibilities

Create an Easy, Inspiring, and Friendly guest experience by delivering on the following commitments: Greet: 10ft: be friendly – smile, make eye contact, or wave. 4ft: greet the guest, smile and initiate a warm, helpful interaction.
Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
Make the guest aware of current and upcoming brand launches, store activities and events.
Know and speak to the benefits of Target Loyalty programs with every guest and assist with application, sign-up, and sign-in as needed.
Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate and use them.
Understand and show guests how to use Wallet and the other features and offerings within the Target App.
Attempt every return and follow register prompts, partnering with immediate leaders as needed to help solve issues for the guest while following Target’s policies and procedures.
Partner with leaders as needed to de-escalate any situations and recover the guest shopping experience while following Target’s policies and procedures.
Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers).
Stock supplies during store open hours while being available for the guest.
Demonstrate a culture of ethical conduct, safety and compliance.
Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs.