On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment, Food and Beverage, Style (T2799)

Target•Chicago, IL

13d•$19 - $28•Onsite

About The Position

The Guest Advocate role at Target focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, exceeding their expectations, and focusing on guest interaction, loyalty enrollment, and store cleanliness. Advocates are knowledgeable about Target's in-store and digital services, driving adoption and guest loyalty. They ensure shopping is quick and easy at various touchpoints like checklanes, guest services, and pickup areas, while maintaining exceptional quality. This role offers meaningful experiences to build skills for a career, including communication, problem-solving, decision-making, and adapting to different guest interactions.

Requirements

Enjoy interacting and helping others (guests and team members).
Thrive in a fast-moving, highly active, and physically demanding role.
Be flexible and able to engage in creative problem-solving.
Be open to working a flexible work schedule with varying hours, days, or shifts (including nights, weekends, holidays, and peak shopping times).
Communicate effectively, using positive language and being attentive to guests' needs.
Be capable of remaining focused and composed in a fast-paced environment and accomplishing multiple tasks within established timeframes.
Have a welcoming and helpful attitude toward guests and team members.
Possess attention to detail while multi-tasking.
Be willing to educate guests and engage around products and services.
Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
Ability to work both independently and with a team.
Ability to resolve guest questions quickly on the spot.
Accurately handle cash register operations, cash transactions, and support cash office operations.
Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds.
Flexibility in picking up shifts (e.g., nights, weekends, holidays) to meet store needs.
Active engagement by picking up and working shifts and responding to contact attempts.
Must work at least one shift within 5 months or employment will be administratively terminated.
Capable of working in and exposure to varying temperatures, humidity, and other elements.
Ability to remain mobile for the duration of a scheduled shift.

Responsibilities

Greet guests with a smile, make eye contact, or wave from 10 feet away.
Greet the guest from 4 feet away, smile, and initiate a warm, helpful interaction.
Help guests find what they need and resolve issues to ensure a smooth, easy shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers while maintaining a positive and respectful attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
Inform guests about current and upcoming brand launches, store activities, and events.
Educate guests on the benefits of Target Loyalty programs and assist with sign-up and sign-in.
Be familiar with all fulfillment services and direct guests on how to enroll, activate, and use them.
Understand and show guests how to use Wallet and other features within the Target App.
Process returns, following register prompts, and partner with leaders to resolve guest issues according to Target's policies.
Partner with leaders to de-escalate situations and recover the guest shopping experience.
Provide easy and accurate service for Order Pick Up, Drive-Up, and Registry guests.
Maintain a clean and clutter-free work area, including gathering abandoned items, baskets, and hangers.
Stock supplies during store open hours while remaining available for guests.
Demonstrate a culture of ethical conduct, safety, and compliance.
Work in a safe manner at all times, comply with all safety policies, best practices, and training, and report hazards.
Support guest services like Order Pick Up (OPU) and Drive-Up (DU) Orders and Returns, ensuring compliance with laws such as adult beverage regulations.
Perform other duties as assigned based on business needs.