Guest Advocate (Cashier or Front of Store Attendant/ Cart Attendant) (T2951)

Target • Lima, OH

29d • $15 - $23 • Onsite

About The Position

The Guest Advocate role at Target focuses on creating an easy, inspiring, and friendly guest experience. This involves welcoming guests, assisting them with in-store and digital services, and ensuring efficient transactions at checklanes, guest services, and pickup areas. The position aims to build guest loyalty through positive interactions and by promoting Target's offerings. This role provides opportunities to develop skills in communication, problem-solving, decision-making, and adapting to various guest interactions.

Requirements

• Enjoy interacting with and helping others, including guests and team members.
• Thrive in a fast-moving, highly active, and physically demanding role.
• Possess teamwork, flexibility, and creative problem-solving skills.
• Open to working a flexible schedule, including nights, weekends, holidays, and peak shopping times.
• Communicate effectively, using positive language and attentive to guest needs.
• Maintain a welcoming and helpful attitude toward guests and team members.
• Exhibit attention to detail while prioritizing tasks.
• Willingness to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment.
• Work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Ability to resolve guest questions quickly on the spot.
• Accurately handle checkout operations, transactions, and support cash office operations as needed.
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance.
• Maintain mobility for the duration of a scheduled shift.
• Capability to work in and tolerate exposure to varying temperatures, humidity, and other elements, especially during duties like Drive-Up and carryout.

Responsibilities

• Greet guests warmly, making eye contact and initiating helpful interactions.
• Help guests find products and resolve issues to ensure a smooth shopping experience.
• End every guest transaction with a sincere thank you.
• Actively support team efforts and assist peers while maintaining a positive attitude.
• Adjust to business and guest needs to deliver an easy and inspiring experience.
• Demonstrate a service culture that prioritizes the guest experience.
• Inform guests about current promotions, store activities, and events.
• Educate guests on using the Target App, including Wallet features.
• Promote Target Loyalty programs, assisting guests with sign-ups and sign-ins.
• Scan and bag guest items efficiently, accurately, and in compliance with food safety standards.
• Minimize guest wait times while maintaining service quality and accuracy.
• Direct guests to enroll, activate, and use Order Pick-Up, Drive-Up, and online ordering features.
• Process returns and exchanges, partnering with leaders to resolve issues according to Target's policies.
• Maintain a clean and clutter-free work area by gathering unpurchased items and supplies.
• Stock supplies during store open hours while remaining available to guests.
• Demonstrate ethical conduct, safety, and compliance in all actions.
• Work safely at all times, complying with safety policies and reporting hazards.
• Support guest services like Order Pick-Up (OPU) and Drive-Up (DU) Orders and Returns, adhering to compliance regulations (e.g., adult beverage laws).
• Perform other duties as assigned based on business needs.

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance).
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed