Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T2822)

Target•Boston, MA

11d•$20 - $30•Onsite

About The Position

The Guest Advocate role focuses on creating a positive guest experience by welcoming, thanking, and exceeding expectations. This involves engaging with guests, promoting loyalty programs, and maintaining store cleanliness. Advocates for both in-store and digital services, they are knowledgeable about Target's capabilities to drive adoption and guest loyalty. They are empowered to make shopping quick and easy at various touchpoints like checklanes, guest services, pick-up, and drive-up, ensuring exceptional quality. This role offers opportunities to build skills in communication, problem-solving, decision-making, and adapting to diverse guest interactions.

Requirements

Enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
Thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
Open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).
Communicating effectively, including using positive language and attentive to guests needs
Welcoming and helpful attitude toward guests and other team members
Attention to detail while prioritizing tasks
Willing to educate guests and engage around products and services
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Work both independently and with a team
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
Accurately handle checkout operations, transactions, and support cash office operations as needed
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving product up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
Flexible work schedule (e.g., nights, weekends and holidays); reliable and prompt attendance necessary.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.

Responsibilities

Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
Create a welcoming experience by greeting guests as you are completing your daily tasks.
When guests need assistance, engage with guests in a welcoming way, to help solve their specific needs.
Make the guest aware of current promos, store activities and events.
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
Thank guests and let them know we’re happy they chose to shop at Target.
Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
Scan and bag all guest items efficiently, accurately and in compliance with food safety standards and company best practices.
Work efficiently to minimize guest wait time while maintaining guest service and accuracy.
Understand and show guests how to use the features and offerings within the Target App including Wallet.
Be familiar with Order Pick-Up, Drive-Up and online ordering, and know how to direct the guest to enroll, activate and use these features.
Attempt every return and follow register prompts; partner with immediate Leaders as needed to help solve for the guest while following Target’s policies and procedures.
Maintain a clean, clutter free work area by gathering unpurchased items, baskets, and hangers for removal.
Stock supplies during store open hours while being available for the guest.
Demonstrate a culture of ethical conduct, safety and compliance.
Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
Support guest services such as order pick up (OPU), Drive-up (DU) Orders, DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs