On-Demand: Guest Advocate (Cashier), General Merchandise, Fulfillment (T3304)

Target•Cambridge, MA

13d•$19 - $29•Onsite

About The Position

The Guest Advocate role at Target involves ensuring a consistent and positive guest experience by maintaining product availability, accurate pricing, and proper presentation on the sales floor, especially in smaller format stores. This role requires proficiency in various store areas, including cashiering, stocking, and ensuring price accuracy. Team members will provide exceptional guest service, anticipate needs, and contribute to a guest-first culture. The position offers opportunities to develop skills in guest service fundamentals, retail business operations (sales trends, pricing, inventory management), and supporting daily workloads to meet business priorities and sales goals. No two days are the same, but typical responsibilities include creating an easy, inspiring, and friendly guest experience through greeting, assisting guests, resolving issues, and thanking them at the end of transactions. Team members will actively support peers, adjust to business needs, and help guests while minimizing disruption. Responsibilities also include working in all departments to keep the sales floor stocked and zoned, assisting with truck unloading and stocking, executing sales plans and price changes, conducting inventory audits, supporting major transitions, maintaining store brand standards (including cleanliness and cart management), executing fills from backstock, processing inbound deliveries, and maintaining backroom organization. Certified team members may operate power equipment. Ethical conduct, safety, and compliance are paramount, requiring safe work practices and reporting of hazards. The role also involves supporting guest services like back-up cashiering, order pickup, and Drive-Up, while adhering to compliance regulations such as adult beverage laws. Additional duties may be assigned based on business needs.

Requirements

Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
Welcoming and helpful attitude toward all guests and other team members.
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
Work both independently and with a team.
Resolve guest questions quickly on the spot.
Attention to detail and follow multi-step process.
Accurately handle cash register operations as needed.
Climb up and down ladders as needed.
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise and fixtures up to 44 pounds without additional assistance from others.
Flexibility when picking up shifts (e.g., nights, weekends and holidays) to help meet store needs.
Active engagement by picking up and working shifts as well as responding to our attempts at contact. You must work at least one shift within 5 months or you will be administratively terminated.
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Nice To Haves

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.
You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.
You are open to working a flexible work schedule with varying hours, days or shifts (including nights, weekends, holidays and other peak shopping times).

Responsibilities

Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments: Greet: 10ft: be friendly – smile, make eye contact, or wave; 4ft: greet the guest, smile and initiate a warm, helpful interaction.
Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience.
End every guest transaction with a sincere thank you.
Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude.
Adjust to business and guest needs to deliver an easy and inspiring guest experience.
Help guests as you complete workload with minimal guest disruption.
Work in all departments to ensure sales floor is full, zoned and in stock for guests.
Assist with truck unload process and stock product to the sales floor.
Execute adjacency changes, transitions, revisions and sales plans for all departments.
Conduct weekly price change workload and ensure regular and promotional signing is set accurately for all departments.
Complete scans and system audit functions to ensure inventory accuracy.
Support execution of major transitions.
Maintain interior and exterior brand, including emptying garbage cans and attending to restroom cleanliness, collecting carts, charging electronic carts, recycling (if applicable) and attending to spills throughout the store as needed.
Accurately execute all Fills (i.e., fill the floor, liability fills, and guest requests and backstock product from all departments.
Process all inbound deliveries (using the receive application) to ensure inventory accuracy.
Complete all backroom weekly audits.
Operate power equipment only if certified.
Maintain backroom organization and location accuracy and follow equipment guidelines.
Follow processes accurately with attention to detail, monitor own progress and accurately prioritize tasks.
Demonstrate a culture of ethical conduct, safety and compliance.
Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
Support guest services such as back-up cashier, order pick up (OPU) and Drive-up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
All other duties based on business needs.