Guest Access Concierge

Rebis Health • Longmont, CO

4d • Onsite

About The Position

The Guest Access Concierge is responsible for welcoming new guests and guiding them into their first appointment at Rebis. This role combines hospitality, communication, emotional intelligence, and conversion skills. You are not simply scheduling appointments; you are helping people feel understood, removing confusion, guiding decisions, and helping individuals take the first step toward healing. A high-performing Guest Access Concierge connects with people quickly and naturally, makes individuals feel comfortable within seconds, explains services clearly and confidently, guides guests toward the right next step, converts inquiries into scheduled appointments, consistently responds quickly, and does not let opportunities slip. They take ownership of every interaction.

Requirements

• 1–3+ years of customer service, hospitality, or healthcare experience
• Strong verbal communication skills
• Ability to multitask and stay organized in a fast-paced environment
• High attention to detail
• Comfort using scheduling systems and digital tools
• Create a welcoming and reassuring experience
• Communicate clearly and professionally
• Take ownership of each interaction
• Follow through on commitments
• Maintain a high level of responsiveness
• Contribute to a team-oriented environment

Nice To Haves

• experience in healthcare access or scheduling
• experience in hospitality or concierge roles
• experience in sales or conversion-based roles

Responsibilities

• Welcome every guest with warmth, professionalism, and confidence
• Create immediate trust and emotional safety
• Ensure every interaction reflects the Rebis standard
• Convert referrals and inbound inquiries into scheduled appointments
• Confidently guide guests toward the appropriate visit: Awaken Core Assessment
• Move conversations toward clear next steps
• Clearly explain the Rebis care model
• Help guests understand what to expect
• Reduce confusion and uncertainty
• Answer questions with clarity and confidence
• Work incoming referrals quickly and efficiently
• Create accurate guest charts
• Coordinate insurance verification processes
• Initiate and send intake forms
• Communicate appointment confirmations to referring providers
• Send welcome emails and onboarding instructions
• Ensure guests feel prepared for their visit

Benefits

• 401(k)
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Unlimited PTO plus Paid Federal Holidays
• Complimentary Rebis Health Care
• Access to support your personal health
• Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed