GTS Business Development Manager (BDM)

Goodwill Industries of Houston•Houston, TX

About The Position

Responsible for generating GTS’s revenue streams in the Greater Houston area—leading new client acquisition, strategic partnerships, and multi-year account growth across temporary, contract, and direct-hire solutions. Must combine a hunter mentality with strategic account management, while excelling at solution selling and working cross-functionally to ensure excellence. Shape GTS’s go-to-market approach, proposals, and account strategy while positioning GTS as Houston’s preferred mission-driven staffing partner.

Requirements

A bachelor’s degree in a related field or equivalent combination of education and experience.
A minimum of five (5) years of business development experience with a track record of closing new business is required.
A minimum of five (5) years of recruiting/staffing industry experience (temporary/contract/direct hire) strongly preferred.
A minimum of three (3) years in a client-facing leadership or account management capacity.
Excellent computer skills (proficiency in Microsoft Office).
Proficiency with CRM systems (pipeline management, forecasting) and ATS tools.
Strong financial acumen (rate builds, markups, margins, pricing strategy).
Excellent written and verbal communication; strong presentation and negotiation skills.
Proven ability to operate in a fast-paced, startup environment—multitask, prioritize, and deliver to deadlines.
Proven ability to navigate bid systems such as ESBD/Texas SmartBuy, SAM.gov, CMBL, and City of Houston procurement processes preferred.
Ability to plan, implement, and evaluate the achievement goals, objectives, and work plans.

Nice To Haves

Business-to-Business (B2B) experience is a plus.
Experience with HRMS and familiarity with sales enablement tools is preferred.
Must be able to manage a team of sales reps and recruiters.
Passion for Goodwill’s social impact and inclusive hiring.

Responsibilities

Design the territory plan, ideal customer profiles (ICP), service catalog (temp/contract/direct hire/RPO/project), pricing and rate cards, and proposal templates for launch.
Establish lead qualification criteria, discovery frameworks, contracting workflows, and handoffs to recruiting and operations.
Stand up and maintain the CRM (pipeline stages, activity standards, forecasting, dashboards).
Support registration processes and develop pursuit strategies for ESBD/Texas SmartBuy, SAM.gov, CMBL, and City of Houston procurement portals.
Generate high-quality leads through cold calling, social selling, LinkedIn, ZoomInfo, email cadences, events, referrals, and strategic introductions.
Identify workforce challenges and develop customized models (onsite/onsite-lite, volume staffing, direct hire projects).
Create compelling proposals, negotiate markups and fees, and finalize Service Agreements and job orders.
Target complex, high-volume accounts for multi-year partnerships and programmatic staffing.
Build trust with C-suite, HR leadership, and hiring teams of potential clients to position GTS as a strategic partner.
Expand within accounts (new locations, divisions, skill sets; conversions from temp to hire; project/Recruitment Process Outsourcing (RPO) pilot programs).
Serve as the primary POC; ensure Service Level Agreements (SLAs), quality, and feedback loops are met; resolve issues promptly with recruiting/operations.
Represent GTS at Greater Houston networking events, industry associations, and chambers to drive thought leadership.
Forge strategic partnerships with local institutions – including the University of Houston and Houston Community College — to develop specialized talent pipelines that directly align with evolving client demands and vocational trends.
Track Houston pay/bill rates, demand trends, economic signals, and competitor activity to guide pricing and service plans.
Recommend new offers (shift-based surge teams, project-based hiring, RPO, onsite coordination) based on market gaps.
Drive the execution of marketing campaigns by posting, sharing, and promoting GTS content on the GTS website and LinkedIn page, ensuring consistent visibility and employer engagement.
Translate client expectations into clear job orders and success profiles; ensure quick feedback cycles.
Collaborate with the Director of GTS and leadership in recruiting to ensure capacity, SLAs, and margins are achievable before making commitments.
Maintain accurate data on accounts, contacts, activities, opportunities, proposals, agreements, and job orders.
Provide accurate weekly/monthly KPIs, funnel metrics, and forecasts to leadership.
Ensure that contracts, Certificate of Insurance (COIs), and compliance materials are current and centrally stored.
Champion GWH’s missions by highlighting diverse talent pools, including program graduates and justice-involved individuals—serving as a unique benefit for employers focused on Corporate Social Responsibility (CSR).
Other duties as assigned by management.