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Arcade•San Francisco, CA

2d•$220,000 - $260,000•Remote

About The Position

Arcade is a creative tool for marketers, sales leaders, PMMs, and product teams. This role focuses on transitioning customers from self-serve to enterprise, acting as a demo coach, story strategist, and closer. The individual will develop playbooks, run experiments, utilize product data to identify key accounts, and build systems for repeatable sales motions. This is an opportunity to engineer how Arcade sells, not just to sell. The role involves owning the self-serve to enterprise motion. Key responsibilities include writing sales and expansion playbooks, testing new outbound and expansion strategies with Marketing and RevOps, identifying accounts ready for enterprise conversations using product usage and revenue data, coaching customers on using Arcade's full product suite, leading enterprise pricing and packaging discussions, and providing product feedback to the PM team.

Requirements

3 to 5+ years in a customer-facing commercial role with closing or expansion experience.
Experience at a fast-growing startup, ideally through an early-scale phase (10 to 100+ employees, $1M to $20M+ in ARR).
Familiarity with product-led growth. You understand how self-serve users become enterprise buyers.
A builder's instinct. You don't wait for a playbook. You write one, ship it, see what breaks, and iterate.
Storytelling instincts. You can take a customer's messy goals and turn them into a clear narrative.
Salesforce hygiene, clean pipeline, accurate forecasting.
Data fluency. You use product signals and pipeline data to prioritize.
Urgency, and the ability to collaborate across Sales, Marketing, and Product.

Nice To Haves

Bonus if you've shipped something publicly that proves you can produce, not just pitch.

Responsibilities

Write the playbooks for how we sell, expand, and tell Arcade's story as the team grows.
Run experiments with Marketing and RevOps to test new outbound and expansion plays.
Use product usage and revenue data to spot which accounts are ready for an enterprise conversation, and which still need time.
Work hands-on with customers to understand their use case and coach them on using Arcade's full product (demos, video, content) to tell their story.
Lead enterprise pricing and packaging conversations on our biggest opportunities, aligned to outcomes the customer already cares about.
Bring product feedback back to PMs who actually listen.