Support Operations Manager

Apollo.io

8d

About The Position

Apollo is seeking a GTM Strategy & Operations Manager to join our Revenue Operations Strategy & Operations team. This role sits at the center of our Go-To-Market organization and is responsible for ensuring our data, forecasting, and GTM performance metrics are accurate, trusted, and accessible across the business. You will work closely with BI/Analytics, Sales Ops, CS Ops, Finance, and GTM leadership to build a reliable source of truth across our ARR waterfall, define core revenue and customer metrics, and deliver insights that inform GTM strategy and execution. This is a highly cross-functional, high-impact role for someone who enjoys combining deep analytics with operational problem solving.

Requirements

• Expert-level SQL skills, with the ability to build complex, performant queries and data models.
• Strong experience working with Salesforce data and architecture.
• Advanced proficiency in data visualization and storytelling using tools such as Tableau, Looker, or similar.
• Experience in Revenue Operations, GTM analytics, or Strategy & Operations, preferably across Sales and Customer Success.
• Strong understanding of B2B SaaS GTM motions, including acquisition funnels, retention, and expansion.
• Ability to translate ambiguous business questions into structured analyses and insights.
• Excellent communication skills and comfort working cross-functionally with technical and non-technical stakeholders.
• 5+ years of experience in Sales Operations, Revenue Operations, or a related role.
• Experience working in fast-paced, product-led, high-growth SaaS companies.
• Exceptional skills in cross-functional collaboration, data analysis, and operational problem solving.

Nice To Haves

• AI Native company built on a culture of continuous improvement.
• Energized by finding smarter, faster ways to get things done using AI and automation.

Responsibilities

• Build and maintain source-of-truth reporting across the ARR waterfall, including key dimensionality, and GTM Scorecard metrics.
• Partner with BI/Analytics to develop scalable data models and dashboards that ensure data confidence and consistency for GTM stakeholders and analytics communities.
• Define, document, and operationalize core GTM metrics, including logo definitions, ARR growth and accounting logic, funnel metrics, retention, and expansion.
• Develop and maintain advanced SQL-based analyses to support forecasting, pipeline health, performance tracking, and strategic decision-making.
• Deliver clear, actionable insights to GTM and RevOps leadership to support planning, prioritization, and execution.
• Support operational analytics initiatives such as source attribution, channel and partner performance, and funnel optimization across Sales and Customer Success.
• Ensure Salesforce data is well understood, modeled correctly, and effectively leveraged in reporting and analysis.

Benefits

• Invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact.
• Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed.
• Encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed