GTM Strategy and Operations, Industry Lead

Sierra • San Francisco, CA

3d • Onsite

About The Position

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

Requirements

• 6-8+ years of experience in revenue operations, strategy & operations, management consulting, corporate strategy, or business operations
• Proven ability to own a business area end-to-end, including the path to hit targets and mastery of both the deals and the details
• Excellent stakeholder management and communication skills, including experience working with and influencing senior stakeholders or executives
• Team versatility to serve as a versatile and proactive team player, taking on both foundational operational work and high-impact strategic initiatives
• Ability to navigate ambiguity, prioritize effectively, and drive alignment in a fast-paced environment

Nice To Haves

• Familiarity with CRM platforms (e.g., Salesforce, HubSpot)
• Experience owning or supporting a business line end-to-end, with accountability for its outcomes
• Previous startup or high-growth operational experience

Responsibilities

• Develop and continuously refine Sierra's industry strategy, including prioritization of key accounts and subindustries to focus GTM resources where they'll have the greatest impact
• Own pipeline progression and forecast tracking for the industry, providing leadership with clear visibility into pipeline health, risks, and opportunities
• Develop and drive expansion strategy across the industry and core accounts, identifying whitespace, new use cases, and growth opportunities within existing customers
• Partner closely with Agent Development and Sales counterparts to operationalize the industry strategy
• Drive cross-functional coordination across the industry, aligning stakeholders on priorities and execution
• Manage deal progression and strategic deal desk initiatives for the highest-priority accounts, partnering with sales leadership to structure and advance complex deals

Benefits

• Flexible (unlimited) paid time off
• Medical, dental, and vision benefits for you and your family
• Life insurance and disability benefits
• Retirement plan dependent on country of employment
• Parental leave
• Fertility and family building benefits through Carrot
• Lunch, as well as delicious snacks and coffee to keep you energized
• Discretionary benefit stipend giving people the ability to spend where it matters most
• Free alphorn lessons

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed