GTM Operations Manager

Wyllo•US Remote,

About The Position

The GTM Operations Manager is a strategic systems administrator role to support the go to market (Marketing, Sales, Customer Success) activities of Wyllo. Wyllo is a CX-first, end-to-end risk intelligence platform that helps ecommerce merchants manage fraud, policy abuse, and customer experience across the entire commerce lifecycle. By combining identity signals with behavioral intelligence, Wyllo enables merchants to better understand shopper intent and make smarter decisions across checkout, returns, refunds, and customer support. Wyllo works with leading ecommerce brands and integrates directly into the platforms where merchants manage orders and customer interactions.

Requirements

2-5 years in revenue operations, customer success operations, or technical business systems in B2B SaaS
Administrator Certification for Salesforce and a deep familiarity with Hubspot
Hands-on experience building automation and workflows using tools like n8n, Clay, Zapier, or equivalents
Proven use of Claude Code to build internal tools and integrations without waiting on engineering
Comfort with APIs, webhooks, and direct integrations across Marketing, CRM, CS, and data platforms
Experience working with data: building reports, queries, or dashboards in tools like BigQuery and Metabase
Strong understanding of the customer lifecycle inclusive of marketing, sales and CS
High ownership mindset: you identify the problem, build the fix, measure the result, and iterate

Nice To Haves

Build AI/ML models from scratch (we use APIs, Claude, and orchestration tools)
Be a full-stack engineer (but you do need to write and debug real code using Claude Code)

Responsibilities

Partner with business users to build and own the systems that power Wyllo's entire revenue lifecycle, from lead generation through commission payout.
Design the automation, systems, and AI agent workflows that make GTM and G&A teams faster and more effective, and that directly drive pipeline and retention activities.
Be embedded across customer-facing and internal operations teams, identifying where manual work is killing efficiency and building the systems to fix it, permanently.
Support the team in their operational day to day via ticket, in-person collaboration and cross functional project execution.
Intake, build, refine, and optimize systems; own the performance of the systems created, not just their delivery.
Design and maintain the workflows that run the customer lifecycle (customer acquisition, sales journey, onboarding sequences, health score triggers, renewal workflows, upsell and cross-sell signals, and escalation routing).
Build and maintain AI agents using Claude, MCPs, and direct API integrations that augment what the GTM team can do.
Use Claude Code to build lightweight internal tools that help Marketing, Sales and CS work faster and smarter, eliminating repetitive manual work and driving a proactive customer experience.
Own the data infrastructure that powers GTM decisions, build the orchestration layer to aggregate data across BigQuery, Salesforce, HubSpot, and other systems.
Surface real-time insights that change how the team operates.
Own the GTM data infrastructure that powers CX decisions, build the orchestration layer to aggregate data across BigQuery, Salesforce, Slack, and other systems to track retention, expansion, health, and engagement across the customer base.
Identify and eliminate manual work across Finance, HR, and G&A through AI and workflow automation.