GTM Operations Manager

Vibe • New York, NY

10d • $150,000 - $180,000 • Hybrid

About The Position

You'll join the GTM Operations team sitting at the intersection of GTM strategy and technical execution — identifying problems across the revenue funnel and building the solutions to fix them. This isn't a Salesforce admin role or a reporting function; it's an end-to-end builder role, embedded closely with Sales and Customer Success, translating what's breaking in the business into AI-first tools and automations that actually ship. The GTM org is growing fast, and this role exists to make sure the operational infrastructure grows with it. Three reasons to want this: direct ownership over problems that connect to real revenue outcomes, more scope and fewer layers than you'd find anywhere else at this revenue scale, and the chance to shape what a modern, AI-native GTM Ops function looks like from the ground up.

Requirements

• 5–7+ years in GTM Operations, Revenue Operations, or GTM Product/Program Management
• Demonstrated systems thinking — you connect tools, teams, and workflows into something that works end-to-end
• Actively uses AI tools (including Claude or similar) to build, automate, and solve problems in your current work
• Strong data literacy — you can build a spreadsheet, read a dashboard, and tell the story the numbers are telling
• A track record of owning projects fully: scoping, prioritizing, shipping, diagnosing, and iterating
• Salesforce exposure — you don't need to be an admin, but you've used it and can pick it up fast

Nice To Haves

• Experience at a hyper-growth scale-up
• Exposure to consumption-based revenue models — tick-rate dynamics, seasonality, and undefined contract baselines rather than defined SaaS contract terms

Responsibilities

• Diagnose and prioritize
• Map problems across the full revenue funnel — lead routing, pipeline execution, retention, and growth
• Triage daily asks from the sales team while managing longer-term roadmap projects in parallel
• Form a clear, defended POV on what to build first and why it matters to the business
• Build and ship
• Build tools using Claude, AI agents, and automation — solutions should be agent-led, not workflow-dependent
• Contribute features to tools owned by the engineering team, working directly alongside them
• Test automations, resolve technical issues, and iterate based on what the data shows
• Embed with GTM teams
• Meet regularly with Sales and CS teams to surface emerging needs as strategy evolves
• Translate those needs into a prioritized backlog and work through it systematically
• Know when a process should stay team-specific vs. when it needs to align with global systems — and bring teams along when it's the latter
• Drive toward outcomes
• Tie every project to a revenue or net dollar retention goal
• Move from shipping to driving by month 12 — set a goal, map the work, show the correlation
• Maintain clean, comparable data across the GTM org by building alignment on systems and reporting

Benefits

• Variable pay — based on objectives you hit. No arbitrary targets.
• Hybrid flexibility — We're in NYC's Flatiron District and our team is in 3x a week!
• Full health coverage — Comprehensive medical, dental, and vision insurance.
• 401(k) with matching — We invest in your future, not just your output.
• Unlimited PTO — Take the time you need. We measure results, not hours.
• Parental leave — Paid leave for all parents.
• Annual offsite — The whole team, once a year, somewhere worth the trip.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed