GTM Operations Lead

NAVEX • Lake Oswego, OR

19h • Hybrid

About The Position

GTM Operations Lead is a senior individual contributor responsible for leading complex revenue operations activities while serving as a trusted operational expert for the Center of Excellence Team. This role does not include direct people management responsibilities; instead, it provides leadership through deep subject matter expertise, process ownership, mentorship, and cross-functional collaboration. You’ll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what’s next!

Requirements

• 5+ years in account management, revenue operations, sales operations, or similar operational role
• Demonstrated history of high performance and consistent result
• Ability to manage complex scenarios with minimal supervision
• Proven experience mentoring peers and supporting peers
• Exceptional attention to detail in high-volume, fast-paced environments
• Strong communication skills with the ability to translate operational complexity into clear concise updates
• Advanced analytical and problem-solving skills
• Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
• AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
• Fuel performance and outcomes. Leverage your job competencies and champion NAVEX’s core values

Nice To Haves

• Salesforce experience preferred
• Salesforce CPQ experience is a plus

Responsibilities

• Build, validate, and process quotes, renewal order forms, change orders, and term realignments
• Process customer credits, usage overages, and product decommission with accuracy and proper documentation
• Support operational integration efforts related to mergers, acquisitions, and customer migrations
• Provide guidance and support for CPQ processes, configurations, and issue resolution
• Manage internal escalations, track cases to resolution, and communicate status updates to stakeholders
• Serve as a day-to-day resource for peers by answering questions, reviewing edge cases, and sharing best practices to build team capability
• Train new team members on CoE workflows and processes
• Identify workflow inefficiencies and contribute to the developments of scalable operations solutions
• Recognize skill gaps and knowledge inconsistencies within the team and help drive continuous improvement

Benefits

• Meaningful Purpose. Your work helps organizations operate with integrity and protect their people—at a scale few companies can match.
• High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You’ll be trusted with real ownership and supported to do the best work of your career.
• Candid, Supportive Culture. We communicate openly, challenge ideas—not people—and value teammates who embrace bold thinking and continuous improvement.
• Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
• Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed