GTM Onboarding, Program Manager - New York

Aircall•New York Office, NY

12d•$90,000 - $110,000

About The Position

Aircall is a unicorn AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer-facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call tasks, and AI Assist Pro delivers real-time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices (Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City), and is backed by world-class investors. Our teams are shipping AI innovation faster than ever and expanding across new product lines and markets. At Aircall, you’ll join a company in motion—ambitious, profitable, and product-driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall: At Aircall, we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast-paced, team-driven environment where curiosity, trust, and impact matter, you'll fit right in About the Team: Aircall’s GTM Enablement team operates at the heart of our selling motion, translating product innovations into clear value changes to GTM teams whilst building scalable functional foundations to enhance our buyer journey. This is a dynamic, hands-on role central to every GTM team, that will strengthen your project & stakeholder management abilities, sharpen your communication skills and deepen your functional expertise. With a necessity to eagerly and continuously learn, you will reshape our onboarding engine and become a key xDR stakeholder for all functional changes. As a GTM Onboarding, Program Manager , you will own the end-to-end onboarding delivery for all our GTM teams to drive process excellence, product excellence, and ensure cross-functional integration. You will design, implement, and reinforce workflows that will be paramount to establishing foundations for success and cement Aircall as a talent incubator. As an xDR functional expert, you will also partner with RevOps, Marketing and Product teams to provide your expertise and ensure new processes are tailored, adapted and adopted by xDR teams.

Requirements

2–3 years or more within a GTM facing role
Excellent communication and stakeholder management skills, with a strong aptitude to adapt your communication style to your audience
Strong command of GTM outreach tools
Hands on experience building Salesforce reports and with low-code orchestration tools (Zapier, Make, n8n, Workato)
Complete understanding of our end-to-end buyer journey
A growth mindset — constantly learning new tools, frameworks, and ways to improve the customer experience and team capability.

Responsibilities

GTM Onboarding Define and own global onboarding standards and learning journeys for all GTM roles, including: SDRs, BDRs, AEs, AMs, PAMs, Customer Engineers, Solution Engineers, Forward Deployed Engineers (FDEs) and Support teams.
Drive the evolution toward a robust, scalable, and modern onboarding engine by leveraging a dedicated LMS, gamified learning paths and staging environments to provide a full learning immersion and support long-term skill development.
Partner with GTM adjacent teams to improve the immediate operational readiness of newcomers
Become a primary PoCs for newcomers through their first month to support their initial workings and run enablement sessions to cement their product & process foundations
Build workflows & automations to track onboarding progress, improve onboarding accountability and pre-emptively identify areas for improvementOwn the continuous optimization of the onboarding experience and its outcomes, through qualitative feedback, performance and ramp data and the regular enrichment of activities based on the latest programs, frameworks, and initiatives driven by Field Enablement
Act as the primary enablement point of contact for the BDR audience on an as-needed basis, to influence the scope and rollout of new tools, process changes, and priority field requests.
Build, tailor and communicate training to the xDR audience to maximise process adoption