Manager, GTM Enablement Onboarding

Hello Heart

5h•$135,000 - $145,000

About The Position

We're seeking a Manager, GTM Enablement (Onboarding) to own & lead the onboarding of new hires across our Go-to-Market (GTM) teams, providing world-class enablement to all new GTM hires. You’ll own, maintain, and constantly optimize our onboarding program, Hello, START! - including everything from content development to training & execution. If you are a detail-oriented self-starter who is passionate about launching new hires on their journey in a fast-paced and dynamic GTM organization, then this role is for you! This role reports to our VP of Revenue Operations & will play a key part in our next stage of growth.

Requirements

2+ years leading GTM onboarding (will consider candidates who have led specific functions such as Sales onboarding, without necessarily having led all GTM teams’ onboarding)
5+ years of professional work experience, including 3+years in training, onboarding, or enablement
Exceptional project management skills - with experience using Asana or similar tools
Familiarity with the GTM tech stack to get new hires (of varying technical experience) up and running quickly, including Salesforce, Highspot, Salesloft & Sales Navigator
Exceptionally detail-oriented and process-oriented with a knack for scaling & efficiency
Ownership mentality - able to own, iterate, and evolve the onboarding program with minimal oversight
Strong presentation, training & interpersonal skills - with comfort discussing areas of development during certifications & Gong reviews
A knack for explaining complex concepts in a clear, succinct, and concrete way

Responsibilities

Own, iterate and execute a world-class onboarding program that quickly and scalably brings all GTM new hires to full productivity in record time.
Guide members of all GTM teams through their first 4-6 weeks at Hello Heart, including Sales, BDRs, Customer Success, Implementation, Channels, Partnerships, Consultant Relations & Medical Affairs.
Own all onboarding content - collaborating with leaders of various functions (e.g. Sales) and your GTM Enablement peers that are dedicated to those functions to ensure onboarding content is 100% reflective at all times of the ever-evolving GTM playbook and positioning
Maintain a curriculum that seamlessly onboards new hires to the “Hello Heart Way” holistically, including value props, positioning, processes, tools & culture
Optimize the balance between scale and personalization - ensuring a curriculum that is specific and relevant to the specific role/department, while also building for scale as Hello Heart rapidly grows
Partner with the GTM Systems team to ensure new hires are onboarded to the Hello Heart tech stack
Conducting certifications & scorecards (including listening to Gong) to ensure new hires are thriving with the use of Hello Heart best practices

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