GTM Onboarding & Readiness Manager
About The Position
Glean is seeking a GTM Onboarding & Readiness Manager to own and uplevel our 30-60-90 GTM onboarding program (Glean|GOES) across roles and regions. This person will lead Glean’s modern, AI‑forward onboarding experience that ramps new hires across pre-sales, sales and post-sales to productivity quickly and predictably. You will be responsible for managing a cohesive, role and segment‑based onboarding journey from Day 1 through full ramp. You’ll partner cross-functionally to ensure new hires are not just certified on knowledge, but are conversation‑ready, execution‑ready, and AI‑empowered. This role requires a blend of instructional design, deep GTM experience (beyond just AE), and strategic program ownership, as well as a strong bias and ability toward using AI to scale learning, executing, coaching, and content.
Requirements
- 7+ years combined experience across GTM enablement, onboarding, sales or technical GTM roles with at least 3+ years owning or heavily shaping onboarding programs.
- Direct experience working with or supporting multiple GTM roles and comfort designing for different responsibilities across the customer lifecycle.
- Demonstrated ability to architect and run end‑to‑end onboarding and readiness programs, including curriculum design, delivery, measurement, and iteration.
- Hands‑on experience using AI tools in GTM workflows
- Excellent facilitation and communication skills, with the ability to engage both new‑to‑role hires and seasoned senior individual contributors.
- Strong project and program management skills; able to orchestrate cross‑functional stakeholders, manage timelines, and deliver reliably.
- Motivated by working in a fast‑paced, high‑growth, highly collaborative environment; scrappy, creative, and energized by building.
Responsibilities
- Own GTM onboarding and role-based readiness
- Own a role‑based onboarding and readiness framework for across GTM roles from Day 1 through full ramp.
- Define clear competency models by role (e.g., discovery, demo, value articulation, renewal/expansion motions, technical validation, stakeholder management).
- Uplevel a cohesive onboarding journey that blends live sessions, self‑paced content, peer learning, shadowing, certifications and quarterly in-person workshops into a single, impactful new‑hire experience.
- Outline and track clear expectations and success metrics by role.
- Build AI‑forward, scalable learning and readiness experiences
- Prioritize a Glean-on-Glean onboarding experience (e.g., AI‑assisted practice, simulations, deal reviews, content retrieval) so new hires learn “the Glean way” of working with AI from day one.
- Create repeatable, modular enablement assets that can be easily updated and discovered and are optimized for AI retrieval and usage.
- Partner with GTM leaders across the customer journey
- Align onboarding to team motions, metrics, and customer lifecycle responsibilities.
- Ensure onboarding reflects our current product, positioning, and revenue priorities, and that new hires can tell a consistent, value‑driven story.
- Drive data‑driven readiness and continuous improvement
- Own onboarding KPIs (e.g., time‑to‑first‑meeting, time‑to‑first‑deal/renewal, pipeline creation, leading indicator behaviors, competency assessment scores).
- Manage feedback loops with new hires, managers, and stakeholders to continuously improve and iterate.
- Deliver engaging training and readiness certifications
- Facilitate (or enable others to facilitate) high‑impact live sessions, practical workshops, deal/practice reviews, and role‑plays for GTM new hires across roles.
- Design and run certifications that validate real‑world performance.
- Equip managers to reinforce onboarding in their 1:1s, pipeline reviews, and team meetings.
- Operate as a builder and program owner
- Manage multiple onboarding cohorts and readiness workstreams simultaneously while maintaining high quality and attention to detail.
Benefits
- We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
- When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
- We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
