GTM Onboarding & Readiness Manager

Glean•San Francisco, CA

2d•$110,000 - $170,000•Hybrid

About The Position

Glean is seeking a GTM Onboarding & Readiness Manager to own and uplevel our 30-60-90 GTM onboarding program (Glean|GOES) across roles and regions. This person will lead Glean’s modern, AI‑forward onboarding experience that ramps new hires across pre-sales, sales and post-sales to productivity quickly and predictably. You will be responsible for managing a cohesive, role and segment‑based onboarding journey from Day 1 through full ramp. You’ll partner cross-functionally to ensure new hires are not just certified on knowledge, but are conversation‑ready, execution‑ready, and AI‑empowered. This role requires a blend of instructional design, deep GTM experience (beyond just AE), and strategic program ownership, as well as a strong bias and ability toward using AI to scale learning, executing, coaching, and content.

Requirements

7+ years combined experience across GTM enablement, onboarding, sales or technical GTM roles with at least 3+ years owning or heavily shaping onboarding programs.
Direct experience working with or supporting multiple GTM roles and comfort designing for different responsibilities across the customer lifecycle.
Demonstrated ability to architect and run end‑to‑end onboarding and readiness programs, including curriculum design, delivery, measurement, and iteration.
Hands‑on experience using AI tools in GTM workflows
Excellent facilitation and communication skills, with the ability to engage both new‑to‑role hires and seasoned senior individual contributors.
Strong project and program management skills; able to orchestrate cross‑functional stakeholders, manage timelines, and deliver reliably.
Motivated by working in a fast‑paced, high‑growth, highly collaborative environment; scrappy, creative, and energized by building.

Responsibilities

Own GTM onboarding and role-based readiness
Own a role‑based onboarding and readiness framework for across GTM roles from Day 1 through full ramp.
Define clear competency models by role (e.g., discovery, demo, value articulation, renewal/expansion motions, technical validation, stakeholder management).
Uplevel a cohesive onboarding journey that blends live sessions, self‑paced content, peer learning, shadowing, certifications and quarterly in-person workshops into a single, impactful new‑hire experience.
Outline and track clear expectations and success metrics by role.
Build AI‑forward, scalable learning and readiness experiences
Prioritize a Glean-on-Glean onboarding experience (e.g., AI‑assisted practice, simulations, deal reviews, content retrieval) so new hires learn “the Glean way” of working with AI from day one.
Create repeatable, modular enablement assets that can be easily updated and discovered and are optimized for AI retrieval and usage.
Partner with GTM leaders across the customer journey
Align onboarding to team motions, metrics, and customer lifecycle responsibilities.
Ensure onboarding reflects our current product, positioning, and revenue priorities, and that new hires can tell a consistent, value‑driven story.
Drive data‑driven readiness and continuous improvement
Own onboarding KPIs (e.g., time‑to‑first‑meeting, time‑to‑first‑deal/renewal, pipeline creation, leading indicator behaviors, competency assessment scores).
Manage feedback loops with new hires, managers, and stakeholders to continuously improve and iterate.
Deliver engaging training and readiness certifications
Facilitate (or enable others to facilitate) high‑impact live sessions, practical workshops, deal/practice reviews, and role‑plays for GTM new hires across roles.
Design and run certifications that validate real‑world performance.
Equip managers to reinforce onboarding in their 1:1s, pipeline reviews, and team meetings.
Operate as a builder and program owner
Manage multiple onboarding cohorts and readiness workstreams simultaneously while maintaining high quality and attention to detail.

Benefits

We offer a comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage, generous time-off policy, and the opportunity to contribute to your 401k plan to support your long-term goals.
When you join, you'll receive a home office improvement stipend, as well as an annual education and wellness stipends to support your growth and wellbeing.
We foster a vibrant company culture through regular events, and provide healthy lunches daily to keep you fueled and focused.

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