GTM Onboarding & Enablement Program Manager

Clay Labs•New York, NY

12d

About The Position

As our GTM Onboarding & Enablement Program Manager , you’ll sit on the Enablement team, driving the growth and success of Clay’s revenue organization. We’re scaling fast — with plans to onboard 50+ new revenue team members by year’s end. Your work will shape how new hires ramp, how quickly they contribute, and how confident they feel from day one. This is your chance to build programs from the ground up, bring structure and clarity to a high-growth org, and design onboarding experiences that move the needle on productivity and performance. At Clay, we don’t do ordinary onboarding. We’re building the most exciting ramp experience in the world — one that blends people, process, and AI-powered tools to set every new hire up for success. You’ll be the first person to welcome them to Clay and the first person they thank when they hit their goals.

Requirements

3+ years of experience in Enablement, Onboarding, Program Management, or a similar role in a fast-paced SaaS environment.
Experience building & owning onboarding programming.
High attention to detail.
Highly organized, self-directed, and thrive in a fast-paced, evolving environment.
You’re a strong communicator and natural facilitator who enjoys helping others succeed.
You care deeply about the new hire experience and know how to make people feel welcomed, empowered, and supported.
You’re energized by working cross-functionally and can build strong relationships across teams and levels.

Responsibilities

Own and evolve Clay’s role-based onboarding programs for our revenue teams, ensuring they’re always current, consistent, and aligned to business needs.
Partner with leadership to define ramp goals, performance milestones, and clear success metrics for each role.
Be a tool master, ensuring that all new hires have an effective way to easily find and leverage resources (think CustomGPTs, ai chatbot, notion workflows, etc.) while incorporating the latest AI workflows.
Manage all onboarding programming including curriculum design, facilitation, resource curation, and tool setup.
Create role-specific onboarding content that makes it easy for new hires to learn, apply, and succeed from day one.
Build weekly onboarding certifications to assess knowledge retention and drive skill development.
Partner with cross-functional teams (Go-to-Market-Engineering, Growth Strategy, Ops, Solutions, PMM, Marketing, etc.) to align onboarding content with real-world scenarios, tools, and priorities.
Measure and report on onboarding effectiveness with clear metrics, milestones, and feedback loops to demonstrate business impact.
Gather feedback from new hires and managers to continuously improve programs, content, and facilitation, ensuring every onboarding cycle is better than the last.

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