GTM Engineer

Omni•San Francisco, CA

9d•$130,000 - $170,000•Hybrid

About The Position

At Omni, the GTM Engineer will help scale the operating system behind our customer-facing teams. This role sits in RevOps and partners closely with Sales, Customer Success, Professional Services, Partnerships, Finance, Marketing, and Product to improve handoffs, data quality, process design, enablement, and systems automation across the full customer lifecycle. The center of gravity is post-sale: retention, expansion, onboarding, services delivery, partner motions, and customer health.

Requirements

3-5 years of experience in RevOps, Customer Success Ops, Sales Ops, GTM Ops/Systems, consulting, or an analytical role at a B2B SaaS or similarly fast-paced company
Strong analytical skills, including Excel/Sheets and SQL; comfortable turning messy operational questions into clear analysis
Demonstrated ability to build, document, and roll out processes from scratch across cross-functional teams
Excellent communication and stakeholder-management skills; able to translate between GTM leaders, operators, technical teams, and end users
Technical: SQL, Excel/Sheets modeling, CRM administration, workflow automation, BI/dashboard creation
High ownership, curious, practical, detail-oriented, and comfortable moving from messy problem to shipped solution

Nice To Haves

Hands-on experience with CRM/GTM systems (especially Salesforce) and BI tools/SQL (Looker, Tableau, Omni)
Experience with customer lifecycle processes, including renewals, retention, expansion, onboarding, implementation, quote-to-cash, or partner attribution
Track record working cross-functionally across Sales, Customer Success, Services, Partnerships, Finance, and Product, including SLA and handoff design, enablement, and executive-ready reporting
Comfort with ambiguity: able to ask the right questions, map a process, dig into data, and ship practical improvements independently
Interest in GTM engineering: using systems, automation, AI, and process design to make revenue and customer teams more effective

Responsibilities

Own and improve post-sale operating workflows across Customer Success, Professional Services, Partner Ops, and Sales-to-CS handoffs, including SLAs, intake, routing, and escalation paths
Build and maintain GTM systems and processes in Salesforce and adjacent tools to reduce manual work, improve data quality, and make handoffs easier for frontline teams
Partner with Customer Success, Services, and Partnerships leaders to define KPIs, dashboards, and reporting for retention, expansion, onboarding, implementation, partner-sourced pipeline, and customer health
Project-manage enablement initiatives, process rollouts, and change management for GTM teams so new workflows are documented, adopted, and measured
Support sales and financial planning, forecasting inputs, and quote-to-cash/customer lifecycle reporting where GTM and post-sale data intersect
Diagnose operational bottlenecks and manual paper cuts, prioritize high-impact automation/process improvements, and drive them from requirements through launch
Create lightweight playbooks, process documentation, and feedback loops that help teams operate consistently as the business scales