GTM Employee Communications Manager

Docusign • San Francisco, CA

20h • Hybrid

About The Position

As Manager of GTM Employee Communications, you'll play a key role in supporting and executing the internal communications strategy for Docusign's Go-To-Market organization (Sales, Partnerships, Customer Success, and Revenue Operations). You'll serve as a trusted communications advisor to GTM senior leaders, helping them communicate vision, strategy, and change effectively. This means partnering with executives to define communications goals, managing day-to-day execution of ongoing communications priorities, and crafting narratives that drive alignment as Docusign grows as the Intelligent Agreement Management company.
A bit about you: You dig into all aspects of the work-seeking out information, distilling it, building strategy, drafting narratives, and executing. You're proactive, organized, and thrive in a matrixed environment. You're a strong storyteller with top-notch writing skills but you love a good edit. Tight deadlines energize you. You embrace AI as a force multiplier. You bring high emotional intelligence and get joy from helping employees learn and thrive.
This position is an individual contributor role reporting to the Employee & Executive Communications Director.

Requirements

• 5+ years of communications experience at major corporations or agencies
• BS/BA degree or equivalent
• Experience supporting Go-To-Market, Sales, Customer Success or Revenue organizations with internal communications
• Experience managing multiple concurrent projects and stakeholders with competing priorities
• Proven experience using AI tools (generative AI, AI writing assistants, automation platforms, analytics) to enhance communications workflows and content development

Nice To Haves

• Experience at public companies and with global teams in technology/enterprise settings
• Strong ability to advocate and influence at all levels in a matrixed environment
• Experience developing executive communications and leadership positioning
• Understanding of SaaS/technology GTM motions, sales cycles, customer success and revenue org structures
• Familiarity with internal platforms (Slack, Confluence, email, G-suite)
• Experience measuring communications effectiveness using analytics tools
• Proven ability to distill complex, detailed information into clear, concise, and compelling narratives that give teams a big-picture understanding of key priorities and initiatives
• Excellent written and verbal communication skills with proven narrative development ability
• Flexibility and a bias to action-this is a lean and nimble team

Responsibilities

• Support and execute internal communications strategies supporting the Docusign GTM organization, aligned with business milestones, product launches, and organizational priorities
• Manage regular internal communications channels and events for the global GTM organization, including org-level Town Halls and Slack channels, to improve alignment across globally distributed teams.
• Translate complex GTM strategies, org changes, wins and business priorities into clear, compelling messaging for diverse internal audiences
• Develop communications narratives, campaigns, and supporting materials
• Draft and manage executive-level internal communications as needed on behalf of GTM senior leaders (e.g., CRO, GVP Customer Success, GVP Strategy & Operations etc) including for internal forums, Town Halls and more
• Provide strategic counsel for Docusign cross-functional stakeholders to ensure our employees have the information they need to execute on our business goals
• Leverage AI tools to enhance content creation, streamline workflows, and improve efficiency; champion AI adoption within the team and broader GTM organization
• Define and track KPIs (engagement, readership, sentiment, feedback) and use data to continuously improve communications strategies

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree