GSOC Specialist

Fidelity • Merrimack, NH

10d • Onsite

About The Position

The Fidelity Global Security Operations Center (GSOC) - Specialist plays a vital role in ensuring the safety and security of company premises, employees, and stakeholders. This role involves dispatching and coordinating responses to various emergencies, analyzing intelligence to mitigate global threats, and supporting the travel security program. Effective communication, multitasking, and adaptability to flexible scheduling are crucial for success. The specialist will coordinate responses to incidents, evaluate and escalate threats using open-source intelligence, and support the travel security program by monitoring associate travel and ensuring preparedness during events of concern. They will report unusual conditions, collaborate with internal security and business continuity teams, and disseminate incoming information. Creating detailed incident reports and facilitating after-hours office access are also key responsibilities.

Requirements

• 1 year of full-time professional experience, preferably in an operations, customer service, or control center setting.
• Computer proficiency with Microsoft Office suite of products.
• Demonstrated proficiency in the use of Alarm Monitoring, Access Control, Video Management, and Crisis Communication technology.
• Ability to work in a flexible scheduling environment (rotating shifts, nights, weekends, and holidays).
• Providing excellent customer service in a high call volume setting.
• Ability to work in a fast-paced organization; coordinate and manage multiple tasks with limited supervision.
• Must be able to communicate effectively with all levels of the organization.

Nice To Haves

• Bachelor’s Degree preferred.
• Experience collecting, analyzing, and disseminating open source or subscription-based intelligence is preferred.

Responsibilities

• Coordinate and dispatch responses to incidents occurring on company premises or at corporate events, utilizing appropriate communication methods. This includes managing responses to medical emergencies, burglaries, fires, and duress alarms.
• Evaluate, analyze, and escalate open-source and subscription-based intelligence to mitigate and report global threats to company property, employees, and stakeholders.
• Accurately document, thoroughly assess, and promptly escalate instances of potential threats in the workplace.
• Provide comprehensive support to the travel security program by actively monitoring associate travel and ensuring preparedness to account for them during events of concern or elevated risk.
• Report any unusual or abnormal conditions to the company's security personnel, management, employees, suppliers, and facilities organization.
• Collaborate closely with internal security, facilities and real estate, enterprise resiliency, and business continuity teams during incidents or events that impact business operations.
• Receive, evaluate, and disseminate incoming information and reports from company security personnel, field security officers, employees, suppliers, reporting parties, and local agencies.
• Create detailed, fact-based incident reports for distribution to various Fidelity stakeholders.
• Facilitate the coordination of service requests for after-hours access to Fidelity offices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level