GSOC Officer- As Needed

GardaWorld • Bethesda, MD

20h • Onsite

About The Position

GardaWorld Security Services is Now Hiring a Surveillance Security Officer! Ready to suit up as a Surveillance Security Guard? What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail. As a Security Officer – Surveillance, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc. THIS IS NOT A CYBERSECURITY/IT/HELPDESK POSITION. This position does require the new hire to work at the site and be available immediately in the area for in person interviews and hiring process. The GSOC will be responsible for supporting all Principal Security Teams by using best practices to monitor, identify, analyze, inform agents in real-time of the threat environment. Additionally, the GSOC is responsible for the detailed and accurate logging of all security-related information and disseminating information in an efficient and professional manner using various communication methods. The successful candidate will have a passion for customer service, teamwork, and information management. To perform this job successfully, the GSOC must be a problem solver, possess critical thinking skills and be detail oriented. The candidate will possess the ability to prioritize and complete a variety of specified tasks with a sense of urgency without sacrificing attention to detail or customer service.

Requirements

• Must have at least 2 years of security experience and 1 year of GSOC experience on resume.
• Be authorized to work in the U.S.
• Be able to provide documentation of High School Diploma or GED
• Be able to ace (and pass) an extensive screening process
• Strong report writing skills
• Good eyesight and excellent abilities to maintain focus
• Strong proficiency with technology
• You have a state license if required
• You have a high school education or equivalent (GED). Or a college degree/transcript
• You’re able to ace (and pass) an extensive background screening and drug test screening process
• You are at least 21 years of age or older as required by applicable law or contractual requirements.
• Excellent customer service is always your top priority.
• You observe, survey the area, and provide reporting on activity at your assigned location.
• You provide rapid response in critical situations.
• You’re good with reading and writing detailed reports.
• You know when and how to enforce customer procedures, regulations, and standards.

Nice To Haves

• At least 2+ years of experience in the security field.
• At least 3+ years of experience with customer service.
• At least 1+ year of experience with Microsoft Office or Google Suite.
• At least 1+ year of proven experience working as a Security Operations Center Officer.
• At least 1+ year of experience with emergency communication operations.
• At least 1+ year of experience with situational awareness tools.
• Demonstrable experience with the GENETEC, CCure software platform or similar
• A basic understanding of information security is desired.
• If you have Security, Military, Law Enforcement experience – even better!

Responsibilities

• Process and maintain a wide variety of SOPs (Standard Operating Procedures), ERPs (Emergency Response Plans), documents, files, logs, reports, and forms.
• Analyze information using multiple external sources to identify and prevent potential threats or risks affecting company assets.
• Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services.
• Dispatch emergency responses to (fire, medical, bomb threat, active shooter, trespassers, surveillance detection, etc.) as requested by physical security teams.
• Monitor multiple cameras and tracking software.
• Confidently maneuver through various computer-based monitoring platforms including camera systems, access control systems, and alarm processing systems.
• Effectively monitor for threats or potential obstacles to security teams by using threat detection intelligence tools and open source research.
• Collect, input, and maintain accurate and detailed records of security operations data within a centralized Intelligence and Data Management Platform.
• Report time-sensitive security information to customers in a professional, succinct, and accurate manner via email, security logs, verbally, or text.
• Anticipate the needs of physical security teams by providing relevant information that informs their security posture in real time.
• Able to manage and handle situations of a sensitive nature and maintain confidentiality.
• Assist Principal, Security Teams and Management with requests as needed.
• Perform other duties as assigned.
• Monitor security systems to detect any suspicious activity
• Document observed events and incidents, writing detailed reports
• Respond quickly to incidents or potential threats
• Conduct regular patrols to ensure the safety of the premises
• Control access to secure areas and verify the identities of visitors
• Analyze security systems to identify potential vulnerabilities or malfunctions
• Collaborate with law enforcement in case of serious situations or emergencies
• Ensure the safety and protection of individuals and property

Benefits

• Competitive hourly wage starting at $32.00 / Hour (DailyPay is available for GardaWorld employees!)
• A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options
• Career growth opportunities at GardaWorld
• Uniform provided at no cost

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED