GSE Shop Manager
About The Position
The Ground Support Equipment (GSE) Shop Manager is responsible for the oversight and efficient operation of the ground support equipment maintenance and repair workshop. This role involves managing a team of skilled mechanics and technicians, ensuring the timely repair, preventive maintenance, and overall reliability of equipment such as tugs, belt loaders, ground power units, and other critical assets. The GSE Shop Manager will also ensure that all activities adhere to strict safety standards and regulatory compliance while driving continuous improvements in quality and operational efficiency. Additionally, this role is key to maintaining strong customer relationships and delivering on performance metrics related to service level agreements (SLAs), equipment uptime, and response times.
Requirements
- 18 years of age or older
- Eligible to work in the United States
- Must have a valid state-issued driver’s license with an acceptable driving record
- Communicate effectively in English (reading, writing, speaking)
- 5 years of experience in managing a maintenance shop, preferably in aviation or related industry
- Strong leadership skills with experience in team management and development
- Demonstrate regular, predictable attendance at job location
- In-depth knowledge of mechanical systems, maintenance procedures, and safety regulations
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Effectively communicate with colleagues and clients, both in-person and through electronic means
- Pass a background check and drug screen
- Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Responsibilities
- Lead and manage daily operations of the ground support equipment (GSE) maintenance and repair shop
- Supervise and mentor a team of mechanics and technicians, fostering a culture of collaboration, safety, and excellence
- Develop, implement, and manage preventive maintenance schedules and procedures to ensure equipment reliability and minimize downtime
- Ensure compliance with all safety regulations, industry standards, and company policies
- Coordinate effectively with other departments and external customers to align equipment availability with operational needs and schedule maintenance work accordingly
- Build and manage customer relationships, serving as the primary point of contact for customer inquiries, requests, and feedback related to equipment maintenance
- Track and report on key performance metrics, such as service level agreements (SLAs), equipment uptime, response times, and maintenance turnaround times, ensuring that performance meets or exceeds customer expectations
- Manage inventory of spare parts, tools, and supplies, ensuring adequate stock levels to support uninterrupted maintenance activities
- Enforce quality control procedures, ensuring high standards of workmanship and consistency in repairs and maintenance
- Provide hands-on technical support and troubleshooting assistance to the team when needed
- Train and develop staff, ensuring they are up to date on the latest techniques, equipment, and safety protocols
- Oversee budgeting and cost control, ensuring that shop operations stay within budget while optimizing resources
- Maintain accurate records of all maintenance activities, including work orders, costs, parts inventory, and performance metrics, using the company’s maintenance management system
- Stay updated on the latest technologies, tools, and best practices related to ground support equipment maintenance
- Perform any additional duties as assigned by management
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
